JobsAdvocate Health

Medical Assistant (MA) - Surgery Orthopedics

Advocate Health · Downers Grove, IL

Posted Sep 16, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to give a medication or vaccine and something didn't go as expected. What did you do?

how the candidate handles clinical errors or complications calmly and safely

What does it mean to you to maintain patient confidentiality, and can you give an example of a time you had to protect it under pressure?

understanding of HIPAA and regulatory compliance in daily practice

Tell me about a time you worked closely with a physician or nurse on a patient's care and it went really well. What made that partnership work?

teamwork and communication style within a care team

Tell me about a time a patient's condition changed quickly while you were with them. What did you notice and what did you do first?

clinical judgment and speed of response in an urgent moment

Why orthopedics specifically, and what do you think is different about supporting an ortho care team compared to a general practice?

genuine interest in the specialty versus applying to any open MA role

Technical

Walk me through how you room a patient for an orthopedic visit, from the moment you call them back to when the provider walks in.

whether the candidate has a real, efficient workflow versus a vague sense of the job

What vitals and history do you make sure to capture for an ortho visit that you might not for a general primary care visit?

specific orthopedic clinical knowledge versus generic MA training

Tell me about your experience with phlebotomy and point-of-care testing. What specimens have you collected and what tests have you run?

depth of the preferred phlebotomy skill and comfort with lab tasks

How do you document in the electronic health record so the provider and the rest of the team can trust what you wrote?

EHR fluency and attention to accurate, timely charting

Have you assisted a provider directly during a procedure, like an injection or a cast application? What was your role and what did you watch for?

hands-on procedural experience specific to orthopedics

Situational

This role covers three sites in Downers Grove, Westmont, and Naperville. How do you handle working across multiple locations and keeping your routine consistent when the environment changes day to day?

adaptability and organization when the workplace itself is not fixed

An orthopedic patient comes in agitated and in pain, maybe frustrated about wait times or their injury. How do you de-escalate the situation before the provider sees them?

verbal de-escalation skill referenced in the physical requirements and patient-facing composure

Describe a day when the schedule was packed and a provider needed something urgently while you were mid-task with another patient. How did you prioritize?

ability to triage competing demands in a fast ambulatory clinic

This job involves lifting up to 35 pounds, sliding transfers of 150 pounds with a partner, and being on your feet most of the day. How do you approach the physical demands of the role?

honest self-assessment of physical readiness and safety awareness for patient handling

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 02408 AMG Downers Grove 3551 Highland Ave POB - Surgery: Orthopedics Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday through Friday position form 8:00 AM-5:00 PM. Travel between sites that include Westmont, Downers Grove and Naperville. Pay Range: $21.85 - $32.80 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. • Phlebotomy skills are preferred . What You’ll Do: Schedule: Monday-Friday 8am-5pm As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: 3551 Highland Ave. Downers Grove, IL, 1508 Aurora Ave. IL & 639 Blackhawk Dr. Westmont. IL Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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