JobsAdvocate Health

Medical Assistant (MA) - Pulmonary Services Clinic

Advocate Health · Milwaukee, WI

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to give a patient a shot or medication they were nervous about. How did you handle it?

bedside manner and ability to keep a patient calm during a routine but uncomfortable procedure

This clinic sees patients with sleep disorders like sleep apnea and narcolepsy along with complex lung disease. Have you worked with a specialty population like this before, and what did you learn about their needs?

whether they understand this isn't a generic primary care MA role and can adapt to a specialty patient population

Describe a time you caught a mistake before it affected a patient, maybe a wrong chart entry, a mislabeled specimen, or a missed allergy alert.

attention to detail and willingness to speak up about safety issues

Tell me about a time you disagreed with a nurse or provider about how something should be handled with a patient. What did you do?

ability to collaborate on a care team without either being a pushover or overstepping their role

This job involves lifting, bending, kneeling, and sometimes helping move patients who can't assist. Tell me about how you've handled physical demands like that in past roles.

realistic self-awareness about the physical requirements and safe patient-handling practices

What does compassionate care look like to you when a patient is scared about a diagnosis like a chronic lung disease?

genuine patient-facing warmth versus a rehearsed answer, since this role is described as heavy on patient connection

Technical

Walk me through how you'd room a patient coming in for a pulmonary function evaluation, from the time they check in to when the provider walks in.

whether the candidate has a real, organized workflow for intake rather than a vague sense of the steps

Tell me about your experience with phlebotomy and specimen collection. What kinds of draws or point-of-care tests have you done regularly?

actual hands-on comfort level with the preferred skill, since the posting flags it specifically

How do you make sure you're recording vital signs and history accurately in the electronic health record, especially when things get busy?

attention to documentation habits and whether they cut corners under time pressure

How do you keep patient information confidential when you're working in a shared space with other staff and patients nearby?

basic HIPAA awareness applied practically, not just as a memorized policy

Situational

A patient with severe COPD comes in short of breath and anxious while you're taking vitals. What do you do?

clinical judgment about escalating to the provider versus trying to manage it alone, and calm under pressure with a respiratory patient

If a provider asks you to prepare a patient for a procedure you haven't done in a while, what steps do you take before you walk into that room?

honesty about limits and a process for refreshing skills or asking for help rather than winging it

You've got a full schedule and a patient shows up 20 minutes late needing vitals, history, and prep before the provider can see them. How do you handle the rest of your day?

time management and prioritization in a full-time, high-volume clinic schedule

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The full job description

As published by Advocate Health.

Department: 36406 Aurora St. Lukes Medical Center - Pulmonary Administration and Clinic Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday - Friday. Pay Range: $21.85 - $32.80 Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have an accredited medical assistant diploma or 2 years of verifiable medical assistant experience within the past five years. • Phlebotomy skills are preferred. What You’ll Do: Schedule:   Monday – Friday, full time, 1st shift.   No weekends No Holidays.  As a Medical Assistant, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: The Aurora Pulmonary Services clinic is in Milwaukee, WI within the Aurora St. Luke’s Medical Center campus at 2900 W Oklahoma Ave. in the 2nd floor Galleria. The clinic specializes in diagnosing and treating complex lung diseases, respiratory conditions, and a wide array of sleep disorders such as sleep apnea, insomnia, and narcolepsy Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. • Ability to lift 35 pounds without assistance.  For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available. • Unique patient lifting/movement situations will be assessed on a case- by -case basis. • Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.  • Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids.  Will be required to wear protective clothing and equipment as needed.  • Operates all equipment necessary to perform the job. Ready to Take the Next Step: Apply Now! This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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