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Medical Assistant (MA) - Physical Medicine and Rehab Clinic

Advocate Health · Milwaukee, WI · $21.85–$34.35 an hour · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time a patient was frustrated or in a lot of pain while waiting to be seen. What did you do?

What they are checking: Whether they stay calm and kind with patients whose pain makes them short-tempered, which is common in rehab clinics.

The posting says you need to follow all relevant regulations to protect patient confidentiality. Give me an example of how you protect privacy at a busy front desk or in a shared hallway.

What they are checking: Whether HIPAA is a habit they practice in small moments, not just a rule they can name.

Tell me about a time you caught a mistake, yours or someone else's, before it reached a patient.

What they are checking: Whether they double-check their work and speak up, which is the core of patient safety for an MA.

What drew you to physical medicine and rehab rather than primary care or another specialty?

What they are checking: Whether they understand the slower, long-term nature of rehab care and actually want that kind of patient relationship.

What would you do

You're doing a medication reconciliation and the patient lists an opioid prescription from another doctor that isn't in our chart. What do you do?

What they are checking: Whether they record what the patient reports accurately and flag it to the provider rather than judging or ignoring it.

It's 4:30 on a Friday, the provider is running 40 minutes behind, and three patients are still waiting. How do you handle it?

What they are checking: Whether they communicate delays honestly to patients and help the clinic catch up instead of hiding from the problem.

How do you handle prior authorizations or refill requests when the phone queue is also backing up?

What they are checking: Whether they can balance the administrative side of the job with clinical tasks without letting either fall behind.

About the work

Walk me through how you room a patient in a physical medicine and rehab clinic, from the waiting room to handing off to the provider.

What they are checking: Whether they have a real, repeatable rooming routine that covers vitals, meds, history and safety without skipping steps.

A lot of our patients come in with chronic pain, spinal cord injuries or after a stroke. How do you adjust the way you move them from the chair to the exam table?

What they are checking: Whether they think about fall risk and safe transfers for patients with limited mobility instead of rushing them.

How do you prepare a room and supplies for a provider who is doing joint or trigger point injections?

What they are checking: Whether they understand sterile setup, consent paperwork and what a procedure visit needs beyond a normal exam.

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The full job description

As published by Advocate Health.

Department: Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday through Friday, 8:30am-5pm. Pay Range: $21.85 - $34.35 Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required. • Must have an approved accredited medical assistant diploma or 2 years of medical assistant experience to qualify. What You’ll Do: Schedule: Monday through Friday, 8:30am- 5pm. As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: The Aurora Physiatry/Physical Medicine & Rehab clinic, situated at Aurora St. Luke’s Medical Center in Milwaukee, Wisconsin (2901 W Kinnickinnic River Parkway, Suite 101), provides nationally recognized care. The clinic offers a highly integrated inpatient and outpatient continuum of care utilizing multidisciplinary teams of physiatrists, physical and occupational therapists, psychologists, and speech pathologists. They specialize in treating complex, disabling illnesses and injuries—including stroke recovery, neuromuscular disorders, spinal cord trauma, and advanced orthopedic or spine conditions—by leveraging advanced medical technologies and unique replica home environments to maximize patient independence before transitioning back into the community Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. • Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available. • Unique patient lifting/movement situations will be assessed on a case- by -case basis. • Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills. • Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids. Will be required to wear protective clothing and equipment as needed. • Operates all equipment necessary to perform the job. Ready to Take the Next Step: Apply Now! This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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