JobsAdvocate Health

Medical Assistant (MA) or LPN - Neurology Clinic

Advocate Health · Waukesha, WI

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient became confused, agitated, or distressed during a visit. What did you do?

comfort with de-escalation and safety, relevant given patients with memory or movement disorders

Tell me about a time you gave a medication or vaccine and something didn't feel right, or you had a moment of doubt. What did you do?

whether the person follows verification protocols even under pressure, rather than pushing through uncertainty

Describe a time you had to explain something to a patient or family member who was scared or didn't understand their diagnosis or next steps.

communication skill and compassion with a vulnerable patient population

Tell me about a time you had to lift, transfer, or physically assist a patient who couldn't move well on their own.

honesty about physical capability and awareness of proper technique, given the lifting and transfer requirements listed

Why neurology specifically, and what do you know about the kinds of patients and conditions you'd be supporting here?

genuine interest in the specialty versus applying to any open MA or LPN posting

Technical

Walk me through how you room a patient here at a neurology clinic, from the moment you call them back to when the provider walks in.

whether the candidate has a real, organized workflow rather than a vague sense of the job

What vital signs and history questions do you make sure to capture for a neurology visit that might differ from a general primary care visit?

specific clinical knowledge of neuro-focused intake, like gait, tremor, or cognitive screening cues

How do you document in the electronic health record when you're moving fast and behind schedule? What corners do you refuse to cut?

attention to accuracy and legal/safety standards under time pressure

What's your experience with point-of-care testing and specimen collection, and what steps do you take to avoid errors?

hands-on competency and understanding of quality control basics

What does BLS certification mean to you in practice, not just as a requirement to check off?

whether the candidate treats certifications as genuine preparedness rather than paperwork

Situational

A patient with a movement disorder is unsteady getting onto the exam table and you're the only staff member in the room. What do you do?

judgment on physical safety, use of proper body mechanics, and knowing when to call for a second person

A provider is running 40 minutes behind and the waiting room is full of neurology patients, some elderly, some anxious. How do you handle the flow and the mood in the room?

ability to manage patient experience and communicate proactively when things go off schedule

How do you keep track of tasks across multiple providers when their schedules and preferences differ?

organizational skill in a multi-provider ambulatory team setting

What would you do if you noticed a coworker skipping a step in patient safety, like not confirming a patient's identity before a procedure?

willingness to speak up for patient safety and follow protocol over social comfort

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 02240 AMG Summit - Neurology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday through Friday: 7:30 a.m. to 5:00 p.m.; no nights or weekends at this time. Scheduled hours may vary based on provider hours. Pay Range: $21.85 - $32.80 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants and Licensed Practical Nurses must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. Actual compensation offered in the Pay Range of $21.85- $32.80 for an MA or $24.10 - $36.15 for an LPN and will be based on factors such as qualifications, skills, relevant experience and/or training. We’re Looking For: Licensure or Certifications • LPN: Licensed Practical Nurse (LPN) license issued by the state in which the team member practices, and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. • MA: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. Degrees: • GED or HS Equivalency Diploma. • LPN: Advanced training beyond High School that includes the completion of an accredited or approved program in Practical Nursing • MA: Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.  What You’ll Do: As a Medical Assistant or Licensed Practical Nurse , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: Our experienced team of physicians and specialists can diagnose and treat all types of brain, spine and neurological conditions. Led by a multidisciplinary team of specialists, we diagnose and treat brain, spine and nervous system conditions that include a wide variety of movement, memory, neuromuscular and nerve disorders. From pain management specialists and therapists to neurologists and neurosurgeons, our experts work closely together for the best possible health outcomes. This multidisciplinary approach addresses the full scope of each patient's specific needs at every step of their health journey. We manage diagnosis, treatment and ongoing support together as part of a comprehensive care plan. With access to the latest tools and technological advancements, our brain, spine and neurology teams can treat even the most complex cases. We take a compassionate, integrated approach and put nonsurgical methods, such as physical therapy, first. And our surgical procedures are minimally invasive whenever possible to allow for shorter hospital stays and faster recoveries. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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