JobsAdvocate Health

Medical Assistant (MA) - Interventional Pain Management Clinic

Advocate Health · Mount Pleasant, WI

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

Apply at Advocate Health

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient was in a lot of pain or very anxious about a procedure. What did you do to help them get through it?

compassion and de-escalation skill specific to a pain management population who may be distressed or in crisis

This role may float to the Kenosha location. How have you handled being moved between sites or teams on short notice in the past?

flexibility and whether floating is likely to be a real friction point for this person

Tell me about a time you caught your own mistake, or almost made one, with a patient. What did you do next?

honesty and accountability, since covering up small errors is a real patient safety risk

Technical

Walk me through what a typical patient visit looks like for you, from the moment they check in to when the provider is ready to see them.

whether the candidate understands the MA workflow in an ambulatory clinic and can prioritize tasks under time pressure

This clinic does interventional pain procedures. Tell me about your experience assisting with procedures, or prepping a patient and a room for one.

actual hands-on procedural support experience versus general clinic exposure

How do you take and document vital signs and history so a provider can trust what's in the chart without double-checking it?

accuracy and reliability in documentation habits, since this feeds directly into provider decisions

Tell me about your phlebotomy experience. How many draws would you say you're comfortable doing in a day, and what do you do when you can't find a vein?

real comfort level with a preferred but not required skill, and honesty about limits

What point-of-care tests have you run, and what do you do when a result looks off or doesn't match what the patient is describing?

lab competency and judgment about escalating unusual results rather than just recording them

Have you administered medications or vaccines before? Walk me through how you double-check you have the right patient, right drug, and right dose.

medication safety habits and whether they follow a real verification process, not just recite one

Situational

Say a patient becomes physically agitated or combative during a visit. What would you actually do in that moment?

knowledge of safe de-escalation and restraint protocol and composure under a physically risky situation

You're prepping a patient for a procedure and notice something in their chart, like a medication or allergy, that doesn't match what the provider ordered. What do you do?

willingness to speak up and follow proper channels rather than assume someone else already caught it

The schedule is packed and a patient shows up late while another is already waiting for their procedure prep. How do you handle it?

prioritization and communication skills in a clinic that runs on a tight schedule

How do you keep a patient's information private when you're working in a busy clinic with other patients and staff nearby?

understanding of confidentiality practices in a shared, high-traffic clinical space

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Advocate Health.

Department: 70162 AMC Kenosha - Pain Management: ASC Status: Full time Benefits Eligible: Yes Hou rs Per Week: 30 Schedule Details/Additional Information: Monday, Tuesday, Wednesday 7:45a-4:45p, Friday 7:45a-12:15p; May need to float to Kenosha location as needed. Pay Range: $21.85 - $32.80 Job Description Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.     Where You Will Work :   Our Pain Management specialists provide comprehensive services including medical management, testing, procedures, and surgery. If  you’re  suffering, our pain-management specialists can help get your symptoms under control, so you can get back to the activities you enjoy.     We’re Looking For:   • High School Diploma or GED required .       • M ust have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy skills are preferred .     What You’ll Do:   As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .     As a key member of the ambulatory care team, you will:    • Welcome patients and support their transition into care.    • Take and record vital signs, medical histories, and health screenings.    • Prepare patients for exams and assist providers during procedures.    • Administer medications and vaccines as directed.    • Perform lab-related tasks including specimen collection and point-of-care testing.    • Document care accurately in the electronic health record.    • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.     About This Location:   Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.     Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.     Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.    • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.    • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.    • Must have functional speech, vision, hearing, and touch with the ability to use fine hand manipulation skills for IV insertion and other procedures/functions.    • Maneuver foot pedals on carts or machines.    • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.    • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.    • Must be able to respond quickly to changes in patient and/or unit conditions.    • Physical Abilities Testing may be required .    • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.     Ready to Take the Next Step:   Apply Now!   Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Apply at Advocate Health

Related jobs

Physical Therapist (PT) - Acute Care and Emergency

Advocate Health · Elgin, IL

Posted Sep 19 · Verified Sep 20

Medical Assistant (MA)/LPN - OB/GYN

Advocate Health · Franklin, WI

Posted Sep 19 · Verified Sep 20

Nurse Practitioner or Physician Assistant - Family Medicine - Full Time

Advocate Health · Summit, WI

Posted Sep 19 · Verified Sep 20

Registered Nurse (RN) - Orland Park

Advocate Health · Orland Park, IL

Posted Sep 18 · Verified Sep 20

GI Scheduler

Advocate Health · Chicago, IL

Posted Sep 18 · Verified Sep 20

Supervisor Clinical Physician Practice (Orland Park)

Advocate Health · Orland Park, IL

Posted Sep 18 · Verified Sep 20