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Medical Assistant l Family Medicine Residency Clinic

Bellin Gundersen · La Crosse, WI · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You'd cross-train in Express Care and work a weekend shift there every six to eight weeks. How do you feel about switching between a scheduled clinic and walk-in care?

What they are checking: Flexibility to shift pace and priorities between a planned clinic day and unpredictable walk-ins.

Tell me about a time you had to learn a new skill quickly at work. How did you do it?

What they are checking: Learning speed, since the role includes cross-training in a second area.

If you need to complete your Medical Assistant certification within 15 months of hire, how would you plan for that?

What they are checking: Follow-through on a stated hiring requirement that affects whether they can keep the job.

How do you make a first-time patient feel welcome when the waiting room is full and you're behind?

What they are checking: Keeping warmth with each patient even on busy days, which this employer stresses heavily.

What would you do

This clinic trains family medicine residents. How would you work with a resident who is new and slower, while keeping the schedule on time?

What they are checking: Patience with learners plus the practical skills to keep a teaching clinic from falling hours behind.

In Express Care, a walk-in patient tells you they're short of breath and their lips look bluish. What do you do?

What they are checking: Recognizing an emergency at intake and getting help immediately rather than following the normal queue.

How do you handle a patient who asks you a medical question you're not trained to answer?

What they are checking: Staying within scope while still making the patient feel heard and getting them to the right person.

About the work

A family medicine clinic sees babies, teens and older adults all in one day. How do you change how you take vitals and room patients across those ages?

What they are checking: Range across age groups, including correct cuff sizes and approaches for children and elderly patients.

The posting mentions hands-on work on procedures with nurses and providers. Tell me how you would set up a room for a skin biopsy or mole removal.

What they are checking: Clean setup and supply knowledge for common office procedures in family medicine.

How do you keep patient information accurate when you're updating charts for many patients back to back?

What they are checking: Attention to detail in documentation under volume, where errors carry into care decisions.

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The full job description

As published by Bellin Gundersen.

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 36 Be part of shaping the future of family medicine — we’re seeking a Medical Assistant to support our residency clinic team and make a lasting impact on patient care. This role also offers the exciting opportunity to cross‑train in our Express Care expanding your clinical skill set and experience. At Emplify Health, we’re not just filling positions—we’re building careers. We invest in our teams so they can invest in the communities they serve. Discover how a little empathy changes everything. What is available: • .9 FTE, 72 hours bi-weekly • Monday - Friday, Day Shift including weekend shift in ExpressCare every 6-8 weeks + weekend differential! • Hours: Between 7:30am - 5:00pm What you will do: • Provide LOVE + MEDICINE to our patients by greeting them with a warm and welcoming smile and setting the tone for their appointments • Update patient information in charting systems • Take vitals • Get hands on experience working on procedures with nurses and providers • Partner with a team of providers, medical professionals, and managers who are here to support your success and that of our patients in their health journeys. What you will get: • Starting pay of $21.34 hour + more for experience! • A work environment that supports you personally and professionally, and a work culture where you are valued and appreciated • Comprehensive & Generous Benefits Package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member • Substantial Retirement Contribution (401k & Base Contribution) • Work/Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need • Support for your career growth through Professional Development Opportunities, our Tuition Reimbursement Program, and the Career Development Center What you need: • Graduate of a Medical Assistant program, Practical Nursing program or Vocational Nurse program or have completed education to be eligible for NCLEX-PN • Or • High School Diploma or equivalency and attained a Medical Assistant Certification • BLS for healthcare workers • Medical Assistant Certification within 15 months of hire date. • Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities. I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future. Equal Opportunity Employer

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