Jobs › Mercyhealth

Medical Assistant, Float Pool - Full-Time

Mercyhealth · Crystal Lake, IL · $19.79–$28.69 an hour · Full time

Posted Jul 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a full-time float pool role based in Crystal Lake. How do you feel about changing clinics and teams often?

What they are checking: Whether they honestly enjoy variety, since float staff who dislike change tend to burn out.

Tell me about a time you had to learn a new process fast. How did you do it?

What they are checking: Whether they learn quickly and ask good questions, which a float role requires.

Tell me about a time a team you joined was stressed or short-staffed. How did you help?

What they are checking: Whether they step in helpfully without needing a lot of direction.

What would you do

Walk me through how you get ready for a shift at a clinic you haven't been to before.

What they are checking: Whether they plan ahead by checking the schedule, location and who to report to.

A clinic you're covering does a task differently than you were trained. How do you handle it?

What they are checking: Whether they follow local policy while raising real safety concerns through the right channel.

You arrive at a clinic and find they are short on a key supply. What do you do?

What they are checking: Whether they solve the problem by borrowing, ordering or alerting a lead rather than ignoring it.

About the work

How do you adjust your rooming when you go from a pediatric clinic one day to an adult specialty the next?

What they are checking: Whether they can switch between age groups and specialty needs without missing steps.

How do you do basic lab tasks like a urine dip or a point-of-care test, and how do you document results?

What they are checking: Whether they run simple tests correctly, follow quality control and record results accurately.

How do you handle a phone call where a patient is describing symptoms?

What they are checking: Whether they know to start a triage slip and pass it on instead of advising.

How do you keep patient information private when you're working in many different clinics?

What they are checking: Whether they understand HIPAA rules and protect patient information everywhere they go.

Practice this interview out loud.

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The full job description

As published by Mercyhealth.

OVERVIEW This position supports daily clinic operations by assisting with patient care, including preparing patients, helping with exams and procedures, and performing basic lab-related tasks. It also provides administrative support by scheduling appointments, answering phones, managing patient records, coordinating referrals, collecting payments, and maintaining clinic supplies. SCHEDULE: 40-hours per week ESSENTIAL DUTIES AND RESPONSIBILITIES • Rooms patients, collects assessment data and prepares patient according to specific need. • Assists in examination, treatment and other clinic procedures. • Assists with laboratory procedures, screening tests and QI projects. • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. • Schedules appointments and enters appointment date and time into computerized scheduler. • Conducts reminder calls to all patients. • Greet and directs patients, salespeople, and visitors. • Registers patients by verifying that patient's record is up to date and accurate. • Makes appropriate changes in computer system and on patient's chart. • Coordinates referrals for patients through insurance and other physician offices. • Collects payment from patients and issues receipt where applicable. • Prepares and maintains patient charts. • Maintains and orders supplies. EDUCATION AND EXPERIENCE Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education, or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotation preferred. CERTIFICATION AND LICENSURE • Approved CPR or BLS certification required within 90 days. • Medication injection training and pharmacology is a required competency to perform medication administration. SKILLS AND ABILITIES N/A SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Manual dexterity needed to operate equipment, perform procedures, operate telephone and keyboard. Must be able to lift and transfer patients. While performing the duties of this Job, the employee is frequently required to stand, walk; handle, finger and feel; reach; talk and hear. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste and smell. This job requires the employee to exert 10 to 25 pounds of force frequently and 25 to 50 pounds of force occasionally. Pushing and pulling equipment to provide care Specific vision abilities required by this job include frequent close vision. Occasionally distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. LEVEL OF SUPERVISION Some independent judgment is required, but decisions are limited by standard practices or procedures. SUPERVISES N/A PAY RANGE: $19.79 - $28.69 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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