Jobs › Mercyhealth

Medical Assistant, Clinic Float - Days

Mercyhealth · Crystal Lake, IL · $18.28–$26.51 an hour · Full time

Posted Aug 10, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to deal with an upset patient.

What they are checking: Whether they stay calm and solve problems kindly.

The posting talks about accuracy and attention to detail. Tell me about a time you caught an error.

What they are checking: Whether they double-check their work and correct mistakes early.

Tell me about a time you applied feedback to get better at your job.

What they are checking: Whether they accept feedback and improve, as the posting's behavior expectations describe.

What would you do

As a float, you'll work in different clinics. How do you get up to speed in a new clinic quickly?

What they are checking: Whether they can adapt to different providers, routines and workflows fast.

A provider in a new clinic does things differently than you're used to. How do you handle it?

What they are checking: Whether they stay flexible and ask questions instead of doing things their own way.

A patient calls with symptoms that sound urgent. What do you do?

What they are checking: Whether they recognize urgent symptoms and get the right person involved immediately.

How do you keep supplies stocked when you're not in the same clinic every day?

What they are checking: Whether they take ownership even in a clinic that isn't their home base.

About the work

Walk me through how you room a patient.

What they are checking: Whether they collect vitals, history and medications accurately.

How do you coordinate a referral that needs insurance approval?

What they are checking: Whether they understand the steps that keep referrals from getting lost.

How do you handle collecting payments from patients?

What they are checking: Whether they handle money tasks accurately and respectfully.

Practice this interview out loud.

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The full job description

As published by Mercyhealth.

OVERVIEW This position supports daily clinic operations by assisting with patient care, including preparing patients, helping with exams and procedures, and performing basic lab-related tasks. It also provides administrative support by scheduling appointments, answering phones, managing patient records, coordinating referrals, collecting payments, and maintaining clinic supplies. SCHEDULE: 40-hours per week SHIFT: Days ESSENTIAL DUTIES AND RESPONSIBILITIES • Rooms patients, collects assessment data and prepares patient according to specific need. • Assists in examination, treatment and other clinic procedures. • Assists with laboratory procedures, screening tests and QI projects. • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. • Schedules appointments and enters appointment date and time into computerized scheduler. • Conducts reminder calls to all patients. • Greet and directs patients, salespeople, and visitors. • Registers patients by verifying that patient's record is up to date and accurate. • Makes appropriate changes in computer system and on patient's chart. • Coordinates referrals for patients through insurance and other physician offices. • Collects payment from patients and issues receipt where applicable. • Prepares and maintains patient charts. • Maintains and orders supplies. EDUCATION AND/OR EXPERIENCE Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education, or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotation preferred. CERTIFICATION/LICENSURE • Approved CPR or BLS certification required within 90 days. • Medication injection training and pharmacology is a required competency to perform medication administration. OTHER SKILLS AND ABILITIES N/A LEVEL OF SUPERVISION Some independent judgment is required, but decisions are limited by standard practices or procedures. SUPERVISES N/A PAY RANGE: $18.28 - $26.51 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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