Medical Assistant- Chronic and Complex Care Management-1
Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you noticed something on a call or in a visit that needed a nurse's attention. What did you do?
What they are checking: Whether they recognize the edge of their scope and hand clinical issues to the RN quickly.
Describe a time you worked with a patient's family member or caregiver to get something done for the patient.
What they are checking: Whether they can include caregivers while still keeping the patient at the center and respecting privacy.
Tell me about a patient who was frustrated or overwhelmed with their health. How did you keep the conversation helpful?
What they are checking: Whether they stay patient and steady with people juggling many conditions, which is most of this caseload.
This job is phone-based and done from a corporate center rather than a clinic. What draws you to that kind of patient work?
What they are checking: Whether they have thought about building trust without face-to-face visits and will be engaged by phone work.
What would you do
Chronic Care Management patients need at least 20 minutes of outreach a month. How would you plan your week so nobody on your list falls short?
What they are checking: Whether they can manage a monthly time requirement across a large panel without losing track of anyone.
You call a patient to enroll them in CCM and they say they don't see the point. What do you say?
What they are checking: Whether they can explain a program's value in plain words and respect a no without pushing.
During a routine monthly call, a patient mentions new swelling in their legs and feeling short of breath. Walk me through what happens next.
What they are checking: Whether they spot warning signs in chronic patients and escalate the same day instead of just logging it.
A patient tells you they can't afford their medications and have no ride to appointments. How would you help connect them to resources?
What they are checking: Whether they treat social needs as part of the care plan and know how to start a real referral.
You've called a patient three times this month and they haven't answered. What do you do?
What they are checking: Whether they keep trying through other channels and flag the gap rather than quietly giving up.
About the work
How do you keep up with the tasks that land in the portal so that outreach and care coordination don't slip?
What they are checking: Whether they work a task queue with a system, which keeps vulnerable patients from slipping through the cracks.
What do you document after an outreach call, and why does it matter for this kind of program?
What they are checking: Whether they understand that call notes and time tracking drive both care decisions and program billing.
How would you explain to a patient what you can help with and what needs to go to the nurse or social worker?
What they are checking: Whether they understand the team roles of MA, RN and MSW and can set clear expectations with patients.
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As published by Endeavor Health.