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Medical Assistant Certified / Registered - Family Medicine

SSM Health · Stoughton, WI · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time a patient was upset about waiting. How did you handle it?

What they are checking: Whether they can calm patients and keep flow moving in a fast clinic without blaming coworkers.

Tell me about a time you worked closely with a team to fix a problem in clinic flow.

What they are checking: Whether they are a team player in a fast clinic and look for small fixes rather than just complaining.

What do you hope to learn in this department over your first year?

What they are checking: Whether they want to build expertise and grow in family medicine rather than just fill a shift.

What would you do

A provider asks you to do something you're not trained or allowed to do as an MA. What do you say?

What they are checking: Whether they know their scope under the RN or provider and can decline clearly and respectfully.

You're behind on rooming and the inbox is filling with refill requests. How do you keep up?

What they are checking: How they set priorities and work as a team so patients and messages both get handled on time.

A patient tells you something private during rooming that worries you, like feeling unsafe at home. What do you do?

What they are checking: Whether they handle sensitive information with care and pass it to the provider privately and promptly.

About the work

Family medicine sees newborns to elderly patients in one day. How do you change your rooming approach across ages?

What they are checking: Whether they adjust vitals, screenings and communication for kids, adults and older patients in the same schedule.

Walk me through how you would assist a provider with an in-office procedure like a joint injection or wart removal.

What they are checking: Whether they can prepare supplies, keep things clean and support the provider without being told every step.

What screenings or questions do you make sure are covered when you room a patient for an annual visit?

What they are checking: Whether they help close care gaps, such as vaccines, depression screens and preventive tests, during rooming.

How do you make sure a specimen you collect is labeled and sent correctly?

What they are checking: Whether they verify two patient identifiers and labeling at the bedside, because mislabeled specimens hurt patients.

How do you give a vaccine to a squirming toddler safely?

What they are checking: Whether they know positioning, site choice and how to involve the parent to keep the child safe.

Practice this interview out loud.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling WI-SSM Health Dean Medical Group Stoughton Worker Type: Regular Job Highlights: Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Work in our department and help provide specialized care for patients with a variety of conditions while supporting in office procedures and treatments. We welcome Emergency Medical Technicians, Certified or Registered medical assistants, and Licensed Practical Nurses who are passionate about patient care and enjoy working in a fast paced, team oriented clinic. This role offers the opportunity to build expertise while making a meaningful impact on patients' health. Department : Family Medicine Schedule : 40 hours per week Days only- Monday - Friday No nights, weekends or holidays Apply today. SSM Health – We bring out the incredible in you, every day. Job Summary: Provides assistance with the examination and treatment of patients under the direction of a registered nurse or provider (physician or advanced practice provider). Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Assists with treatments ordered by provider as supervised by provider or registered nurse. Performs select clinical duties. • Interviews patients, measures vital signs, and records information on patients' charts. Prepares treatment rooms for examination of patients. • Performs basic clerical duties including answering the phone, maintaining records, scheduling patients, and filing. • Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment. • May document the provider's encounter with patients. Lists all proper diagnoses and symptoms, as well as follow-up instructions and prescriptions, as indicated by the provider. Transcribes patient orders including laboratory tests, radiology tests and medications. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • High School diploma/GED or 10 years of work experience • Wisconsin ONLY - High School diploma/GED or 10 years of work experience, and graduate from medical assistant school or training program or education equivalency for certification EXPERIENCE • No experience required PHYSICAL REQUIREMENTS • Constant standing and walking. • Frequent use of hearing and speech to share information through oral communication. • Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc. • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent reaching, gripping, and keyboard use/data entry. • Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements. • Occasional use of vision to judge distances and spatial relationships. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Occasional lifting/moving patients. • Occasional use of smell to detect/recognize odors. • Occasional driving. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois, Missouri, Oklahoma, Wisconsin • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA) • Or • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) • Or • Clinical medical Assistant Certification (CMAC) - American Medical Certification Association (AMCA) • Or • Medical Assistant (RMA) - American Allied Health Association (AAH) • Or • Medical Assistant Certification (MAC) - American Medical Certification Association (AMCA) • Or • National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT) • Or • Nationally Registered Certified Medical Assistant (NRCMA) - National Association for Health Professionals (NAHP) • Or • Registered Medical Assistant (RMA) - American Association of Medical Personnel (AAMP) • Or • Registered Medical Assistant (RMA) - American Medical Technologists (AMT) • Or • Registered Medical Assistant (RMA) - American Registry of Medical Assistants (ARMA) Work Shift: Day Shift (United States of America) Job Type: Employee Department: 7000060164 Stgn FM Scheduled Weekly Hours: 40 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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