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Medical Assistant Certified / Registered - Clinic - Primary Care

SSM Health · Monroe, WI · Full time

Posted Sep 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to adjust quickly to a new task or challenge at work.

What they are checking: Whether they are open to new experiences, as the posting asks, and learn without getting rattled.

Tell me about a time you showed real sympathy to a patient who was having a bad day.

What they are checking: Whether they are kind and patient with people, which the posting lists as a key trait.

What would you do

A patient faints after a blood draw. What do you do?

What they are checking: Whether they protect the patient from falling, check them and alert the provider calmly.

A provider asks you to give a medication that seems like the wrong dose. What do you do?

What they are checking: Whether they will stop and clarify instead of following an order they think is wrong.

Your clinic is short-staffed today. How do you help keep things moving?

What they are checking: Whether they pitch in, communicate and stay calm to keep patients from waiting too long.

About the work

Walk me through how you room a patient, including what you enter in Epic before the provider comes in.

What they are checking: Whether they have a complete rooming routine that sets up the visit and saves the provider time.

How do you give an intramuscular injection, and how do you pick the site?

What they are checking: Whether they know landmarks, needle size and age-based site choice for safe injections.

What are the steps you take before giving any vaccine?

What they are checking: Whether they check orders, allergies, screening questions and the VIS before giving a vaccine.

How do you help with an in-office procedure and keep the room clean before and after?

What they are checking: Whether they know setup, sterile basics and cleaning steps that prevent infection.

How do you protect patient privacy at a busy front check-in or in a hallway?

What they are checking: Whether they understand HIPAA in daily practice, like voice level and screens, not just in theory.

Practice this interview out loud.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling WI-Monroe Clinic Hospital Worker Type: Regular Job Highlights: Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Work in our department and help provide specialized care for patients with a variety of conditions while supporting in-office procedures and treatments. We welcome EMTs, CMAs, and LPNs who are passionate about patient care and enjoy working in a fast-paced, team-oriented clinic. This role offers the opportunity to build expertise while making a meaningful impact on patients' health. Department: Primary Care Schedule: M-F 7:45am-4:45pm No nights, weekends or holidays! Apply today. SSM Health – We bring out the incredible in you, every day. Job Summary: Provides assistance with the examination and treatment of patients under the direction of a registered nurse or provider (physician or advanced practice provider). Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Assists with treatments ordered by provider as supervised by provider or registered nurse. Performs select clinical duties. • Interviews patients, measures vital signs, and records information on patients' charts. Prepares treatment rooms for examination of patients. • Performs basic clerical duties including answering the phone, maintaining records, scheduling patients, and filing. • Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment. • May document the provider's encounter with patients. Lists all proper diagnoses and symptoms, as well as follow-up instructions and prescriptions, as indicated by the provider. Transcribes patient orders including laboratory tests, radiology tests and medications. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • High School diploma/GED or 10 years of work experience • Wisconsin ONLY - High School diploma/GED or 10 years of work experience, and graduate from medical assistant school or training program or education equivalency for certification EXPERIENCE • No experience required PHYSICAL REQUIREMENTS • Constant standing and walking. • Frequent use of hearing and speech to share information through oral communication. • Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc. • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent reaching, gripping, and keyboard use/data entry. • Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements. • Occasional use of vision to judge distances and spatial relationships. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Occasional lifting/moving patients. • Occasional use of smell to detect/recognize odors. • Occasional driving. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois, Missouri, Oklahoma, Wisconsin • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA) • Or • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) • Or • Clinical medical Assistant Certification (CMAC) - American Medical Certification Association (AMCA) • Or • Medical Assistant (RMA) - American Allied Health Association (AAH) • Or • Medical Assistant Certification (MAC) - American Medical Certification Association (AMCA) • Or • National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT) • Or • Nationally Registered Certified Medical Assistant (NRCMA) - National Association for Health Professionals (NAHP) • Or • Registered Medical Assistant (RMA) - American Association of Medical Personnel (AAMP) • Or • Registered Medical Assistant (RMA) - American Medical Technologists (AMT) • Or • Registered Medical Assistant (RMA) - American Registry of Medical Assistants (ARMA) Work Shift: Day Shift (United States of America) Job Type: Employee Department: 7010000165 Primary Care Scheduled Weekly Hours: 40 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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