Medical Assistant 2, MA - Neurosurgery Clinic
Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Neurosurgery often needs imaging and prior authorizations before surgery. Tell me about a time you tracked down a referral or authorization.
What they are checking: Whether they follow up on referrals so patients are not delayed waiting for approvals.
How do you manage a day where you're rooming patients, answering phones and scheduling all at once?
What they are checking: Whether they can juggle both clinical and front-desk duties without dropping either.
Tell me about a time you collected a payment from a patient who didn't expect to owe anything.
What they are checking: Whether they can handle money conversations calmly and accurately.
What would you do
This is an MA 2 role in the Neurosurgery Clinic in Janesville. What kinds of patients do you expect to see, and how would that shape your rooming?
What they are checking: Whether they understand neurosurgery patients often have spine or brain issues with pain, weakness or limited mobility.
A patient calls saying they have new leg weakness and trouble controlling their bladder since their back surgery. What do you do?
What they are checking: Whether they recognize an emergency warning sign and send it to clinical staff immediately instead of scheduling later.
A patient in a lot of pain is upset that they have to wait for a surgery date. How do you handle that?
What they are checking: Whether they show empathy, explain what they can and pass concerns to the right person.
Patients with neurological conditions sometimes have trouble understanding or remembering instructions. How do you adjust?
What they are checking: Whether they slow down, write things down and include a caregiver so instructions are followed.
About the work
Walk me through how you room a patient coming in for a post-op check after spine surgery.
What they are checking: Whether they know to collect pain scores, look at the incision and note new numbness or weakness for the provider.
How do you make sure a patient's registration and insurance information is accurate before the visit?
What they are checking: Whether they verify details carefully, since errors cause denied claims and delays.
How do you handle supply ordering so the clinic doesn't run out of something important?
What they are checking: Whether they track stock proactively rather than noticing only when it's gone.
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Practice this out loudThe full job description
As published by Mercyhealth.