Massage Therapist

Tell me about a client you've built a long-term relationship with. What made them keep coming back to you?

What they are checking: Whether they know how to turn one session into a lasting relationship through consistency and personal attention.

How do you recommend LifeSpa products or add-on treatments in a way that feels helpful?

What they are checking: Whether they can educate clients about products and services naturally, which supports both the guest and spa revenue.

How do you take care of your own body so you can do this work for years?

What they are checking: Whether they understand the physical demands and have habits to avoid burnout or injury over a full schedule.

Halfway through the session, a client says the pressure is fine but you can tell they're tensing up. What do you do?

What they are checking: Whether they read the body and check in, rather than trusting only what a polite client says out loud.

How do you suggest a recurring massage schedule to someone without it feeling like a sales pitch?

What they are checking: Whether they can tie rebooking to the client's goals, since repeat business is part of how this role is measured.

How would you build relationships with personal trainers and other departments in the club to bring in more clients?

What they are checking: Whether they see cross-referrals inside the club as part of the job instead of waiting at the spa for bookings.

A client complains after the session that they're sore and not happy with the massage. How do you respond?

What they are checking: Whether they can handle complaints professionally and recover the relationship without getting defensive.

A new guest books a massage and says they lift weights four days a week and their shoulders feel tight. How do you design that session?

What they are checking: Whether they can assess and build a session around a fitness-focused guest, which fits a club setting.

How do you do your intake and decide whether there's any reason not to work on a certain area?

What they are checking: Whether they screen for contraindications and know when to adjust or refer before touching the client.

What's a newer technique or trend in massage therapy you've learned, and how have you used it?

What they are checking: Whether they stay current on their license and training rather than coasting on what they learned in school.