Manager, Specialty Pharmacy Operations

Tell me about a time you got a team ready for an accreditation survey. What did you find that you had to fix first?

What they are checking: Whether they treat accreditation as daily practice rather than a scramble, and can rank gaps by real risk.

Tell me about a workflow you redesigned. How did you know it actually got better, and not just different?

What they are checking: Whether they measure before and after, and can tell real improvement from change that just moved the work somewhere else.

Tell me about a time a pharmacist or technician on your team was making repeated errors. How did you handle it?

What they are checking: Whether they can coach while still protecting patients, and know when a pattern becomes a formal performance issue.

A patient's specialty medication is stuck in prior authorization and they're due for their next dose in three days. What does your team do?

What they are checking: Whether they know the practical levers in medication access, like appeals, bridge supply and manufacturer programs, and keep the patient informed.

A specialty clinic tells you their patients complain that it takes too long to get therapy started. How would you work with that clinic to fix it?

What they are checking: Whether they partner with clinics as equals and look at the whole referral-to-first-dose path, not just pharmacy steps.

This role covers pharmacy services across a growing enterprise. How would you bring consistent practice to sites that each have their own habits?

What they are checking: Whether they can standardize across locations without steamrolling local teams that know their own patients.

An outside partner, like a manufacturer hub or a payer, keeps slowing things down for your patients. How do you push back without burning the relationship?

What they are checking: Whether they can advocate firmly for patients while keeping working relationships with partners the pharmacy depends on.

Walk me through how you would run a specialty pharmacy that also handles infusion services and medication access. Where do the handoffs usually break?

What they are checking: Whether they understand how specialty dispensing, infusion and access work connect, and where patients actually fall through the gaps.

Which numbers would you look at every week to know whether a specialty pharmacy is healthy, both financially and for patients?

What they are checking: Whether they can balance margin, turnaround time, adherence and fill capture instead of watching only one side of the business.

How do you keep up with payer limited-distribution networks and manufacturer requirements for specialty drugs, and how does that affect which drugs you can dispense?

What they are checking: Whether they grasp the outside rules that decide which therapies a specialty pharmacy can access, which drives revenue and patient options.

How do you handle storage, handling and shipping for high-cost, temperature-sensitive specialty drugs so nothing gets wasted?

What they are checking: Whether they know the cold-chain and inventory controls that protect expensive therapies and the patients waiting on them.