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Manager, Quality Improvement, HEDIS Audit

Centene · MO · Remote available · $87,700–$157,800 a year · Full time

Posted Sep 14, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Walk me through a state HEDIS audit you helped lead, from the roadmap to final rate submission.

What they are checking: Whether they have actually carried an audit cycle end to end or only supported pieces of it.

You are the escalation point for health plans, auditors and internal partners. Tell me about an escalation you resolved where those groups wanted different things.

What they are checking: Whether they can hold a firm compliance line while keeping relationships with plans and auditors intact.

Tell me about a time a staff member's work did not meet the standard an auditor would expect. How did you handle it?

What they are checking: Whether they coach and correct directly while protecting the accuracy of what goes out the door.

How have you used lessons from a past audit to improve the next one?

What they are checking: Whether they close the loop on findings so the same problems do not show up again next year.

What would you do

An auditor flags a medical record review sample as failing a week before the submission deadline. What do you do first?

What they are checking: How they triage under a hard regulatory deadline without panicking or hiding the problem from the health plan.

How do you plan the year for a team that has several state submissions landing in the same season?

What they are checking: Whether they think ahead about capacity and sequencing instead of reacting when deadlines collide.

A state changes a reporting requirement midyear with little notice. How do you get the team and the plan ready?

What they are checking: How they turn a regulatory change into a concrete plan with owners, dates and a check on the result.

About the work

How do you verify that the data we submit to a state matches what the contract and the certification requirements actually ask for?

What they are checking: Whether they check data against the specific state rules instead of assuming the national HEDIS spec covers everything.

Each state has its own audit and reporting quirks. How have you kept track of state-specific requirements across several health plans?

What they are checking: Whether they have a real system for tracking many state rules rather than relying on memory.

What is the difference between administrative, hybrid and supplemental data in HEDIS, and where do audits usually find problems with each?

What they are checking: Real working knowledge of HEDIS data sources and the common failure points an audit manager has to anticipate.

What goes into the reports you prepare for leadership about audit status, and what do you leave out?

What they are checking: Whether they can tell leaders what matters, such as risk and deadlines, without burying them in detail.

Practice this interview out loud.

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The full job description

As published by Centene.

Applicants for this job have the flexibility to work remote from home anywhere in the United States. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: Oversee and manage the functions of the quality improvement program, specifically leading the state HEDIS audit and regulatory submission portfolio within the Quality Audit & Submission team . Providing support to staff and communicate with departments and staff to facilitate daily quality improvement functions. • Serve as key escalation point for Health Plans, auditors, and internal partners. • Oversee state HEDIS and regulatory reporting programs and state-specific audit requirements. • Review and analyze reports, records and directives. • Confer with staff to obtain data such as new projects, status of work in progress, and problems encountered, required for planning work function activities. Verify data to be submitted in accordance with government program requirements and ensure compliance with state, federal and certification requirements. • Prepare reports and records on work function activities for management. • Oversee the review and analysis of reports. • Evaluate current procedures and practices for accomplishing the assigned work functions objectives to develop and implement improved procedures and practices and to ensure compliance with required standards. • Collaborate with appropriate departments to document, investigate and resolve formal or informal complaints and appeals in accordance with Company and State policies, procedures and requirements. • Monitor and analyze costs and participate in the preparation of the budget. Education/Experience: Bachelor’s degree in related field or equivalent experience. 3+ years clinical, quality management or healthcare related experience and 1 year of recent quality improvement and supervisory experience in a healthcare environment, preferably managed care. Strong knowledge of HEDIS, NCQA requirements, Medicaid quality reporting, and healthcare regulatory submissions strongly preferred. Experience leading complex audit or regulatory programs with multiple concurrent deadlines highly preferred. License/Certification: Certain states may require a formal certification in quality improvement, risk management, or another parallel field. Pay Range: $87,700.00 - $157,800.00 per year At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday. Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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