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Manager, Product Management- Customer Core and Identity

Capital One · Chicago, IL · Full time

Posted Jul 15, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you owned a platform that many other teams depended on.

What they are checking: Whether they can serve many internal consumers and manage their competing needs.

Tell me about a time you made a hard call between security and speed of delivery.

What they are checking: Whether they can make and explain risk trade-offs under pressure.

Tell me about a time an outage or incident happened on your watch. What did you change after?

What they are checking: Whether they learn from incidents and improve systems, not just fix the immediate issue.

What would you do

Your team owns the system of record for more than 100 million customers. How do you decide what changes are safe to make?

What they are checking: Whether they respect the blast radius of foundational systems and plan changes carefully.

A product team wants direct access to customer core data for a new feature. How do you respond?

What they are checking: Whether they protect data with proper access controls while still enabling teams.

How do you explain the value of foundational data work to leaders who want visible features?

What they are checking: Whether they can make the business case for invisible platform investment.

About the work

Walk me through how you would balance login security with a smooth customer experience.

What they are checking: Whether they understand authentication trade-offs like step-up checks and friction.

How would you handle duplicate or conflicting customer records across systems?

What they are checking: Whether they understand identity resolution and the risk of merging the wrong people.

What would you measure to know the identity platform is healthy?

What they are checking: Whether they track things like login success, fraud rates, latency and uptime.

How would you approach account takeover risk in your roadmap?

What they are checking: Whether they understand common identity attacks and how product choices can reduce them.

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The full job description

As published by Capital One.

Manager, Product Management- Customer Core and Identity Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Customer Core & Identity team builds and manages the enterprise system of record that anchors our entire digital ecosystem. We are the stewards of foundational data and secure access for over 100 million customers, ensuring that every login, transaction, and interaction across our digital products is seamless, personalized, and robustly protected. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: • Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions • Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence • Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value • Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks • Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications: • Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR • Bachelor's degree in any field and at least 3 years of Product Management experience Preferred Qualifications: • Experience translating business strategy and analysis into consumer facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product Management McLean, VA: $164,800 - $188,100 for Manager, Product Management; $200,700 - $229,100 for Sr. Mgr, Product Management New York, NY: $179,700 - $205,100 for Manager, Product Management; $219,000 - $249,900 for Sr. Mgr, Product Management Richmond, VA: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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