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This position has closed. Northwestern Medicine removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Manager of Pharmacy-Specialty & Ambulatory Clinical Services

Northwestern Medicine · Chicago, IL · Full time · Health Care Provider

Posted Sep 22, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a clinical pharmacy service you helped build or grow.

What they are checking: Whether they can define and launch services with clinical leaders.

How do you develop high-potential pharmacists and technicians on your team?

What they are checking: Whether they practice succession planning and real development plans.

Tell me about a time you had to lead through a major change.

What they are checking: Whether they can bring a team along through change with clear communication.

How would you run pharmacy education programs, like residency or student rotations?

What they are checking: Whether they can manage the educational programs the posting lists.

What would you do

A specialty pharmacy is falling behind on prior authorizations and patients are waiting. What do you do?

What they are checking: Whether they can fix workflow problems that delay patient access to therapy.

How do you handle a staff member who isn't meeting performance standards?

What they are checking: Whether they coach fairly and use the performance process when needed.

About the work

How would you plan staffing for specialty and ambulatory clinical pharmacy services?

What they are checking: Whether they can match staff to workload and share resources with peers.

How do you show the financial value of an ambulatory pharmacy program?

What they are checking: Whether they understand how to measure revenue, savings and outcomes.

How do you align your department's plan with the health system's goals?

What they are checking: Whether they can connect daily operations to strategic priorities.

What do you see as the biggest challenges in specialty pharmacy right now?

What they are checking: Whether they understand payer, access and regulatory pressures in the field.

Practice this interview out loud.

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The full job description

As published by Northwestern Medicine.

The Manager of Pharmacy is tasked with overseeing Pharmacy Services. This includes strategic planning, daily operations, and aligning Northwestern Medicine's goals and strategies with the Work Unit/Department's strategic plan. Additionally, they collaborate with clinical leadership to define and implement clinical and distributive services, manage pharmaceutical educational programs, and manage financial and personnel management. Responsibilities: • Plans staffing requirements, hires to meet needs, and schedules to ensure efficient management of pharmacy resources and workflow • Cooperates with peers in the scheduling and sharing of personnel resources • Assists with development of talent across sections in technical, clinical, and management positions through early assessment of high potential; individual development plans; direct mentoring and monitoring of development plans; succession planning • Coaches and monitors staff to ensure compliance with standards and improvement in performance • Uses appropriate resources to implement department, hospital, and health system policies and procedures • Implements NM performance management process • Adheres to Values-Based Leadership Model: Fosters patients first mission and prioritize our people; value and promote teamwork, deliver and expect excellence; act with integrity • Ensure programmatic goals and evaluations are delivered for pharmacy students and/or residents at the practice site • Assume twenty-four-hour accountability for quality of patient care, human resources, and overall department function • Develops department-based goals to support hospital and division mission and objectives • Uses appropriate resources within the hospital and department to provide consultation, education, technical, or information services to provide optimum pharmacy care • Ensures compliance with all federal, state, local, and regulatory policies and procedures • Facilitates a multi-disciplinary and collaborative approach to patient care and inter-departmental problem solving and service delivery • Develops and maintains relationships with all customers • Ensures that service standards are developed, implemented, and evaluated • Creates an environment of high morale and motivated professionals • Develops cost center capital budget and submits for approval • Develops major equipment purchase proposals, selection, prepares documents for equipment acquisition • Develops and participates in facility changes and planning • Works with physicians in developing criteria for drug use and in implementing and monitoring the criteria • Works with physicians on the resolution of distributive and clinical issues • Identifies and pursue activities and development opportunities which are appropriate for position and personal development • Meets the responsibilities of the Designated Person as outlined in USP standards. Required: • Bachelor of Science or Doctor of Pharmacy from accredited College of Pharmacy • Illinois Licensed Pharmacist • 3-5 years of experience in a health care institution or equivalent advanced Pharmacy residency/fellowship training • Effective oral/written communication skills with all levels of internal and external customers • Home Infusion: • 5 years’ experience in Home Infusion, acute care, or specialty pharmacy • Procurement Operations: • Consulting or group presentation skills • Strong negotiation skills • Demonstrated ability to facilitate change and achieve savings goals • Operational knowledge of pharmacy technology, and automation systems Preferred: • Pharmacy management experience • MBA, MHA, or PGY2 residency in Health System Pharmacy Administration and Leadership Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.