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Manager - Laboratory

SSM Health · WI · Full time

Posted Aug 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This position manages phlebotomy at St. Mary's. What experience do you have leading phlebotomists?

What they are checking: Whether they understand the specific challenges of running a phlebotomy team in a busy hospital.

Tell me about a time you worked with nursing to fix a problem with blood draws or specimen collection.

What they are checking: Whether they can act as the lab's liaison to other departments.

How do you keep morale up on a team that works hard and is often short-staffed?

What they are checking: Whether they can support and keep good staff in a demanding role.

What would you do

Mislabeled specimens are increasing. How do you find the cause and fix it?

What they are checking: Whether they look at the process and training rather than just blaming staff.

How do you handle a phlebotomist who is great with patients but keeps making paperwork errors?

What they are checking: Whether they can coach and correct performance fairly.

The posting says you may act as Laboratory Director when they are out. How would you handle that?

What they are checking: Whether they are ready for wider responsibility and know when to escalate.

About the work

How do you staff phlebotomy for early-morning draws so results are ready for rounds?

What they are checking: Whether they understand the timing pressures that drive inpatient lab work.

What quality assurance and quality control standards do you watch most closely?

What they are checking: Whether they know regulatory requirements from groups like CAP and CLIA.

How do you keep track of your department's budget?

What they are checking: Whether they understand labor and supply costs and watch them regularly.

How do you reduce hemolyzed or rejected specimens?

What they are checking: Whether they know the common causes and how training can fix them.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling WI-SSM Health St. Mary's Hospital - Madison Worker Type: Regular Job Highlights: This is a full time Phlebotomy Lab Manager position for St. Mary's Hospital in Madison. Job Summary: Under general direction, manage the operations of assigned area(s) by acting as a technical advisor and by managing employees. Ensures appropriate resources, sets direction and manages employee performance. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Prioritizes the daily workflow by coordinating and delegating daily technical operations. • Manages or works directly on projects of moderate to complex scope. • Selects, schedules, and assigns staff, adjusting hours and shifts as necessary. • Evaluates activities of assigned area(s) to ensure patient care, staff relations, and efficiency of service. • Ensures compliance with QA/QC standards required by laboratory regulatory agencies. • Makes recommendations regarding the development of policies, goals and objectives. • Implements unit or clinic policies, goals, and objectives. • Monitors department financial performance. • May function in the Laboratory Director capacity during the absence of the Laboratory Director. • Acts as laboratory liaison to other departments. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • Bachelor's degree or equivalent years of experience and education EXPERIENCE • Five years' technical experience in a laboratory setting including two years' concurrent supervisory experience. . PHYSICAL REQUIREMENTS • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois, Missouri, Oklahoma, Wisconsin • Blood Bank Technologist (BB) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Chemistry Technologist (C) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Clinical Chemist - California Department of Public Health • Or • Clinical Chemist Scientist - California Department of Public Health • Or • Clinical Hematologist Scientist - California Department of Public Health • Or • Clinical Laboratory Personnel - Florida Department of Health • Or • Clinical Laboratory Practitioners - West Virginia Department of Health • Or • Clinical Laboratory Scientist (CLS) - American Society for Clinical Pathology (ASCP) • Or • Clinical Laboratory Scientist (Generalist) - California Department of Public Health • Or • Clinical Laboratory Specialist - ND Board of Clinical Laboratory Practice • Or • Clinical Laboratory Specialist - State of Hawaii, Department of Health • Or • Clinical Laboratory Technician (CLT) - American Society for Clinical Pathology (ASCP) • Or • Clinical Laboratory Technician - New York State Education Department • Or • Clinical Microbiologist - California Department of Public Health • Or • Clinical Microbiologist Scientist - California Department of Public Health • Or • CLS – Clinical Laboratory Scientist License - Montana Department of Labor & Industry • Or • CLS – Clinical Laboratory Scientist - New York State Education Department • Or • CLS – Clinical Laboratory Specialist License - Montana Department of Labor & Industry • Or • CLS – Clinical Laboratory Technician License - Montana Department of Labor & Industry • Or • CLS - Generalist - Louisiana State Board of Medical Examiners • Or • CLS - Specialist - Louisiana State Board of Medical Examiners • Or • CLS - Technician - Louisiana State Board of Medical Examiners • Or • Cytogenetics Technologist (CG) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Cytotechnologist (CT) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Hematology Technologist (H) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Histotechnician (HT) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Histotechnologist (HTL) (International Included) - American Society for Clinical Pathology (ASCP) • Or • International Medical Laboratory Scientist (IMLS) - American Society for Clinical Pathology (ASCP) • Or • Laboratory Personnel - TN Department of Health • Or • Medical Laboratory Scientist (MLS) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Medical Laboratory Technician (MLT)/Clinical Laboratory Technician (CLT) - ND Board of Clinical Laboratory Practice • Or • Medical Laboratory Technician (MLT) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Medical Laboratory Technician (MLT) - American Association for Bioanalysts (AAB) • Or • Medical Laboratory Technician (MLT) - American Medical Technologists (AMT) • Or • Medical Laboratory Technician - California Department of Public Health • Or • Medical Laboratory Technician - State of Hawaii, Department of Health • Or • Medical Lab Personnel - Department of Health and Human Services Nevada Division of Public and Behavioral Health (DPBH) • Or • Medical Lab Scientist (MLS) - American Medical Technologists (AMT) • Or • Medical Technologist (MT)/Clinical Laboratory Scientist (CLS) - ND Board of Clinical Laboratory Practice • Or • Medical Technologist (MT) - American Association for Bioanalysts (AAB) • Or • Medical Technologist (MT) - American Medical Technologists (AMT) • Or • Medical Technologist (MT) - American Society for Clinical Pathology (ASCP) • Or • Medical Technologist - State of Hawaii, Department of Health • Or • Microbiology Technologist (M) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Molecular Biology Technologist (MB) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Specialist in Blood Banking (SBB) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Specialist in Chemistry (SC) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Specialist in Cytology (SCT) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Specialist in Cytometry (SCYM) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Specialist in Microbiology (SM) (International Included) - American Society for Clinical Pathology (ASCP) • Or • Specialist in Molecular Biology (SMB) (International Included) - American Society for Clinical Pathology (ASCP) Work Shift: Day Shift (United States of America) Job Type: Employee Department: 3411000007 Phlebotomy Scheduled Weekly Hours: 40 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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