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Manager, International Client Services

Capital One · Riverwoods, IL · Full time

Posted Sep 16, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a compliance monitoring program you designed. What did you measure, and how did you decide what counted as a breach?

What they are checking: Whether they have built monitoring with clear thresholds rather than just reporting raw data.

Tell me about a time you found a control gap that others had missed. What did you do next?

What they are checking: Whether they escalate and fix gaps with evidence rather than quietly noting them in a report.

How do you keep up when network policies and operating rules change several times a year?

What they are checking: Whether they have a reliable habit for tracking rule changes and updating controls before gaps open.

What would you do

Data from participants in 35-plus countries arrives in different formats and quality. How would you make it accurate enough to measure compliance levels?

What they are checking: Their practical approach to data validation, reconciliation and pushing quality fixes back to the source.

An acquirer in another region keeps missing a reporting requirement and says local rules make it hard. How do you handle it?

What they are checking: Whether they can hold a standard firmly while working through real cultural and regulatory differences across markets.

Internal teams see compliance monitoring as extra work. How do you get their cooperation?

What they are checking: Whether they can influence without authority by showing how monitoring protects the network and the teams themselves.

About the work

This role turns Diners Club network operating rules into controls. Walk me through how you would take a new rule and make it something an issuer can actually comply with.

What they are checking: Whether they can translate policy language into specific, testable operational requirements and owners.

What is the difference between a key risk indicator and a key performance indicator, and how would you choose KRIs for network participants?

What they are checking: Whether they understand that risk indicators should warn of trouble early, not just report past results.

How do you design an executive dashboard on compliance that leaders will trust and actually use?

What they are checking: Whether they know executives need trends, exceptions and actions rather than a wall of metrics.

What does audit-ready mean to you for a monitoring program? What would an auditor ask for first?

What they are checking: Whether they keep evidence, version history and documented methods so results can be defended under review.

What tools have you used to analyze compliance or operational data, such as SQL, Python, Tableau or Excel? Give me a real example.

What they are checking: Whether their hands-on analytical skill matches the key business analyst part of this role.

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The full job description

As published by Capital One.

Manager, International Client Services The Diners Club Network International Client Services manager role focuses on capturing and delivering precise, continuous compliance monitoring for Diners Club Network Participants (such as Issuers and Acquirers). The position aims to design and deploy forward-thinking monitoring solutions and evaluation tools that measure compliance levels and mitigate inherent risks across the global payment network. As a key business analyst, you will elevate operational network compliance and help define the future of our global payment network—ideal for someone passionate about translating dynamic network policies into practical operational controls, designing executive dashboards, and maintaining audit-ready compliance monitoring solutions. Core Responsibilities: Policy Oversight & Compliance Monitoring • Operationalize Regulations: Become an expert on payment network policies and operating rules, identifying actionable operational requirements for internal teams and external clients. • Data Analysis: Analyze and improve operational data accuracy and metrics from DCI Participants to quantify their compliance levels, identify key risk indicators for reporting, and drive continuous compliance adherence improvements. Risk Management & Control Monitoring • Control Environment & Monitoring: Design and implement monitoring programs, along with strengthening operational controls practices to ensure continuous alignment with network requirements, audit standards, compliance obligations, risk visibility, and network strategic direction. • Dashboard & Metrics Development: Build and maintain executive-level data reporting, key risk indicator (KRI) dashboards, and control assurance to give leadership clear visibility into DCI Participants’ compliance health. Stakeholder Engagement & Process Modernization • Cross-Functional Partnership: Build deep trust and strong working relationships across Risk, Compliance, Legal, Product, Technology, and Operations. • Process Simplification & AI Adoption: Utilizes AI-enable tools to optimize current processes, automating monitoring tools to maximize consistency and efficiency. What We’re Looking For: • The Optimizer: You look beyond standard data and process to streamline network requirements, eliminating operational friction while tightening controls. • The Policy Translator: You can digest network requirements to convert them into clear, practical guidelines to support compliance adherence by DCI Participants • The Data-Driven Partner: You bring structure to operational controls, and compliance data standardization using metrics and visual dashboards Basic Qualifications: • Bachelor’s Degree or military experience • At least 4 years of experience in Payment Network Policy, Risk Management or Compliance within the financial services or payments industry • At least 3 years of Project Management, Business Analysis or Operational Management experience within the financial services or payments industry • At least 3 years of experience developing, evaluating, and implementing compliance and risk assessment activities Preferred Qualifications: • Experience working directly with card payment networks, issuing and acquiring institutions and payment processors • Experience creating executive dashboards or operational tracking systems using tools such as Tableau, Power BI or Advanced Excel • Project Management Professional (PMP), Agile/Scrum, Lean, or Six Sigma certifications At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $138,100 - $157,700 for Manager International Client Services Riverwoods, IL: $138,100 - $157,700 for Manager International Client Services Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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