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Manager Documentation Services

Abbott · Lake Forest, IL · $99,300–$198,700 a year · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about an audit where your documentation was reviewed. What went well and what did you fix?

What they are checking: Whether they have defended a document system to auditors and learned from findings.

How do you manage a team that does detailed, repetitive work so quality stays high?

What they are checking: Whether they keep a detail-heavy team engaged and accurate over time.

Tell me about a time you improved a documentation process. What changed?

What they are checking: Whether they look for ways to make compliance easier rather than just maintaining the status quo.

What would you do

Change orders are piling up and teams are frustrated by slow approvals. What do you do?

What they are checking: Whether they can speed up a process without weakening the reviews that keep it compliant.

An engineer asks you to release a document before all approvals are in because production is waiting. What do you do?

What they are checking: Whether they hold the line on required approvals while helping find a compliant fast path.

About the work

How would you run a document control system so the right version is always the one in use?

What they are checking: Whether they understand that wrong versions in a regulated company can lead to errors and audit findings.

What do the FDA's quality system rules, like 21 CFR Part 820 and Part 11, mean for how documents are managed?

What they are checking: Whether they know the regulations behind document control well enough to defend the process.

What document management systems have you used, and have you led a system change?

What they are checking: Whether they have the hands-on system experience and can manage a migration or upgrade.

How do you measure how well your documentation services team is performing?

What they are checking: Whether they track cycle time, error rates and backlog to manage the function.

How do you train people across the site to follow good documentation practices?

What they are checking: Whether they can build habits across the organization, not just within their own team.

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The full job description

As published by Abbott.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with a high employer contribution. • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Lake Forest, IL location in the Core Lab , Diagnostics Division. We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. The Manager Documentation Services is responsible for leading and executing documentation management activities that support new product development and manufacturing operations. Oversees document control, change management, design and drafting, and technical publications while ensuring compliance with FDA, GMP, ISO, and other global regulatory requirements. Serves as a key leader in the implementation and maintenance of the Electronic Document Management (EDM) program, coordinates documentation efforts for new product introductions, and provides support to division-wide documentation systems. Partners closely with Quality, Manufacturing, Development, and Legal teams to drive compliant documentation practices, operational excellence, and successful business outcomes. What You’ll Work On • Manages the daily activities of the department by establishing priorities, work schedules, problem solving, and customer service. Setting goals ensures that they are met and are responsible for continuous process improvement. Ensures employee compliance with Abbott and Division policies. • Defines and allocates resources needed to meet established project schedules. Exercises judgment in planning and organizing work; monitors performance and reports status• Develops and controls department budget. • Ensures documentation activities are in compliance to ISO and 21CFR 820 Quality System Regulation. • Developing process flows to coordinate documentation change control activities between facilities in the globally. • Conducts research for Legal Department during litigation. • Responsible for maintenance and control of Device Master Record. • Provides documents and history records regarding Device Master Records during regulatory audits. • Troubleshoots, resolves, and/or facilitates resolution of problems including identifying causes to prevent re-occurrence. • Hires and retains a diverse, highly qualified staff and provides ongoing performance feedback. Maintains a safe and professional work environment. • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Required Qualifications • Bachelors degree in Engineering, Science, or a related field, or an equivalent combination of education and work experience. • Minimum 10 years progressively more responsible documentation management experience including broad knowledge in the field of new product introduction, drafting and electronic data management is required. • Requires highly developed leadership skills/experience sufficient to assume the responsibilities of this management position. Preferred Qualifications • Must be skilled at delegation, follow-up, database management tools, document control procedures, and team building Experience working in a broader enterprise/cross division business unit model preferred. • Ability to work in a highly matrixed and geographically diverse business environment. • Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results. • Ability to work effectively within a team in a fast-paced changing environment. • Multi-tasks, prioritizes and meets deadlines in timely manner. • Strong organizational, planning, and follow-up skills and ability to hold others accountable. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/ Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at abbott.com , on LinkedIn at https://www.linkedin.com/company/abbott-/ , and on Facebook at https://www.facebook.com/AbbottCareers . The base pay for this position is $99,300.00 – $198,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Quality Assurance DIVISION: CRLB Core Lab LOCATION: United States > Lake Forest : CP01 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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