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Manager-Care Management

HSHS · Springfield, IL · $45.84–$68.76 an hour · Full time

Posted Jul 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you improved readmission rates or discharge planning.

What they are checking: Whether they can show real results tied to care transitions.

Tell me about a time you worked with physicians to improve throughput.

What they are checking: Whether they can influence providers and build partnerships.

HSHS leaders are asked to put the needs of others before their own in the Franciscan tradition. What does that look like in your leadership?

What they are checking: Whether their leadership style fits the organization's stated values in a concrete way.

What would you do

You'd lead case management at St. John's and support Litchfield, Decatur, Shelbyville and Effingham. How do you lead teams across several hospitals?

What they are checking: Whether they can set common standards and stay connected with staff they don't see every day.

How do you balance the work of RN case managers and social workers on your team?

What they are checking: Whether they understand each role and design the team so patients get both.

A case manager is falling behind and patients are waiting on discharge plans. How do you handle it?

What they are checking: Whether they coach and set expectations while understanding caseload pressures.

How do you handle a complex discharge that's stuck for weeks?

What they are checking: Whether they escalate, use resources and keep advocating for the patient.

About the work

Length of stay is rising. Where do you start?

What they are checking: Whether they look at data like avoidable days and barriers to discharge before choosing a fix.

How do you keep up with payer and regulatory rules, like Medicare notices and observation status?

What they are checking: Whether they know the compliance side of case management and train staff on it.

What reports would you share with hospital leaders about your department?

What they are checking: Whether they can show case management's impact with clear numbers.

Practice this interview out loud.

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The full job description

As published by HSHS.

Pay Range: $45.84 - $68.76 A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education. Hospital Sisters Health System (HSHS) is seeking a Manager-Case Management to join our team. The Manager-Case Management is responsible for managing and supervising the team tasked with working collaboratively with various stakeholders to provide assessment planning facilitation care coordination evaluation and advocacy for options and services to meet a patient's comprehensive health needs. HSHS leaders are tasked with leading a specific area or function and furthering the mission and core values of the organization. In the Franciscan tradition HSHS leaders put the needs of others before their own and model HSHS core values holding themselves and others accountable to these values. Position Specifics: o Department: Case Management o Core Function: Leadership o Schedule: Full Time; Salaried o Facility: St. John's Hospital, also supports Litchfield, Decatur, Shelbyville, and Effingham, Travel will be required o Location: Springfield, IL o Compensation that aligns with your experience Education Bachelor's degree in Nursing or Social Work is required. Master's degree in Nursing or Social Work is preferred. In lieu of bachelor's degree diploma or an associate's degree in nursing or in relevant clinical field with a minimum of 3 years of case management experience may be considered. Experience 3 years leadership experience in a progressively responsible role is required. 5 years of care management, home care, social work, or relevant experience is required. Certifications Licenses and Registrations Licensed Registered Nurse or Social Worker in the state of practice is required (IL or WI).Case Management certification (ACM CCM RN-BC) is preferred. In lieu of licensure in Nursing or Social Work may consider candidates with other clinical credentials. Scheduled Weekly Hours: 40 Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day. Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a health care system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments. Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient. Benefits: HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits. • Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues. • Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need. • Retirement benefits including HSHS contributions. • Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period. • Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more! • Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more! Benefits HSHS and affiliates is an Equal Opportunity Employer (EOE). HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants. Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications, and responses to application questions. These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS. Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at Contact@hshs.org

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