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This position has closed. AbbVie removed this listing from their careers page on Oct 1, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Manager, Business Systems Owner

AbbVie · North Chicago, IL · Full time · Quality Assurance

Posted Aug 24, 2026 · We last checked this listing on Sep 30, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a technology decision you made that optimized total cost of ownership over the option people preferred.

What they are checking: Whether they can hold a cost position against preference.

Describe how you explain an architecture decision to a laboratory scientist who cares only about their assay.

What they are checking: The technical-to-business education this posting names as a duty.

How do you develop someone on your team who is strong technically but has never owned a business relationship?

What they are checking: Team development, which this manager role carries.

This asks for at least ten years including a laboratory background and business analysis, in North Chicago. What do you want to know about the size of the team and how many sites these systems serve?

What they are checking: Checking the real span before taking a portfolio of this size.

What would you do

You oversee a portfolio capping above fourteen million dollars. How do you know a project is in trouble before the numbers say so?

What they are checking: Early warning instinct on a portfolio of this size.

Sample management, stability study operations and reference standard management all have to keep running during an implementation. How do you minimize the impact on the laboratory?

What they are checking: Continuity planning across the named capability areas.

How do you balance a vendor's roadmap against what your laboratories need next year?

What they are checking: Vendor dependency management, which this posting builds in.

A stakeholder wants a capability that would break your roadmap. How do you handle it?

What they are checking: Balancing differing stakeholder interests, which the posting calls out.

About the work

This owns laboratory systems including the laboratory information management system, electronic notebook and chromatography data system. Walk me through what makes those systems hard to change once a laboratory depends on them.

What they are checking: Real laboratory systems experience, which this posting requires.

How do you write a business case for a laboratory technology project that competes with projects sponsored by other senior leaders?

What they are checking: Business case construction where the competition is internal.

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The full job description

As published by AbbVie.

This role is responsible for capability leadership relating to Sample Management (Analytical/Micro/Environmental), Stability Study Operations, Reference Standard Management and Lab Inventory Management for various AbbVie QA labs at our more complex, larger sites. A successful candidate will develop multi-year strategies, roadmaps and bring an innovative technology mindset to support the planning of innovative laboratory solutions to drive improved business outcomes. QA Lab Business Owner works closely with: IT Manager and project managers, Manufacturing Sites and the broader Lab organization globally to conduct advanced business analysis, evaluation, development and execution of a robust solutions to meet the needs of Global Lab Operations and evolving technology. Responsibilities • Develops and promotes business cases for key projects. Responsible for planning and overseeing and execution of a portfolio of technology projects from ideation to completion; including securing cross-functional alignment on project scope, benefits, cost, and timelines. He/she is expected to work effectively across various IT shared services teams, manufacturing site representatives, and Global QA Lab stakeholders. • Provides management oversight and implementation of projects capping in excess of 14 million dollars. • Ensures technology strategy and roadmaps for portfolio of solution enables business objective usability while optimizing the total cost of ownership for IT solutions and ensuring compliance to applicable regulations • Collaborates with local teams and solution vendors to minimize impact to production, ensure continuity of business solutions, assure alignment with architecture & technology standards, and ability of product scale to meet AbbVie requirements. • Communicates and educates the technical and business communities on current architectures and technologies. • Identify current and emerging business needs and evaluates technology solutions to balance short term and long-term objectives. Understands both data and technology capabilities already in use across AbbVie and recommends and implements appropriate solutions. • Accountable for financial objectives and timelines of the portfolio, including monthly targets, project targets and overall implementation and maintenance while supporting a dynamic manufacturing portfolio. • Builds positive culture and develops team members while overseeing the department. Monitors team workload, guides team through complex work issues, and answers questions. Interviews, hires, and recommends salary adjustments for team members as needed. Collaborates with team members to establish performance goals, conducts performance reviews, and assists with succession planning. • Bachelor’s Degree or an equivalent combination of education and work experience. Minimum of 10 years of work experience including laboratory background, business analysis, project management, and strategic execution. • Self-Directed Leader, quickly grasping business needs and setting direction and implementation. • Excellent analytical, judgment and consultative capabilities and communication skills • Excellent communications and influencing skills with strong ability to balance differing stakeholder interests through sound analysis and persuasion • Lab Systems / Lab Experience is required (LIMS, ELN, CDS, Inventory, Asset Management). Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ • This job is eligible to participate in our long-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html