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Manager - Asset Protection - Mayfair

Nordstrom · Wauwatosa, WI · Full time

Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you reduced shrink in a store. What did you change and how did you measure it?

What they are checking: Whether they have real results leading a shrink program, not just catching shoplifters.

What would you do

How do you build partnerships with the Store Manager, Inventory Accuracy and HR so they care about shrink?

What they are checking: Whether they lead cross-functionally, which the posting stresses.

How would you recruit and develop AP agents who make good, safe decisions?

What they are checking: Whether they can hire for judgment and coach to policy.

One of your agents made an apprehension that didn't follow policy. How do you handle it?

What they are checking: Whether they hold their team accountable to protect people and the company.

You have to cut AP hours to stay within budget. How do you decide where coverage matters most?

What they are checking: Whether they can manage a budget while protecting high-risk times and areas.

How do you keep store employees safe when organized retail crime groups target the store?

What they are checking: Whether they put safety first and know when to involve law enforcement.

About the work

How would you use shrink data to decide where to focus your team at Mayfair first?

What they are checking: Whether they turn reports into priorities rather than reacting to every incident.

Walk me through how you'd run an internal theft investigation from first tip to resolution.

What they are checking: Whether they handle evidence, documentation and HR partnership correctly.

How would you prepare the store for emergencies like a fire, severe weather or an active threat?

What they are checking: Whether they own building safety and emergency readiness, as the posting expects.

How do you make sure every AP incident and case is documented properly?

What they are checking: Whether they enforce reporting quality, since cases may become legal matters.

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The full job description

As published by Nordstrom.

Job Description The Manager of Asset Protection (AP) is responsible for supervision of Asset Protection teams in the store they support. This supervision includes recruiting, development, performance oversight and budgeting. This position is responsible for the execution of the company shrinkage reduction strategy within their store/building. The Asset Protection Manager is responsible for the safety and security of employees, theft prevention, enhancing company profitability, and alignment with company values and business strategy. The Asset Protection manager is expected to partner with cross functional store leaders to support the retail asset protection business. KEY RESPONSIBILITIES: • Lead by example and execute the organizational strategy set by the AP Division • Develop strong relationships within the store, inclusive of Store Manager, Service Experience, Inventory Accuracy and Human Resources, being the leader in shrink impacting subjects. • Act as Owner of building security and safety, educating the store on emergency preparedness topics and assisting employees in safety incidents. • Monitor and communicate all reports to ensure that AP incidents and cases are reported and documented properly. • Results driven leader through leveraging data to identify trends to mitigate internal and external theft • Lead execution of company shrink program and directives, including shrink reduction plans and detecting issues of theft and dishonesty • Strong People Leader, hiring and developing talent that has the competencies to support internal and external investigations, auditing, shortage reduction programs and AP awareness programs and system controls • Be Data Driven leveraging reporting to identify risks and mitigate issues that reduce loss and maximize profitability QUALIFICATIONS: • A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon • Proven success in investigative, asset protection, and security procedures as well as prior AP leadership experience • A comprehensive understanding of Exception Based Reporting tools and Case Management Software • Ability to develop and maintain productive relationships with other employees and leaders • Ability to communicate clearly and professionally with co-workers and customers • Strong decision making and problem-solving skills when in high stress situations • Strong written communication skills • Strong organizational, delegation and follow-through skills • Ability to manage competing priorities in a fast-paced environment • Computer proficiency, including use of monitoring and surveillance technologies • High level of ownership, accountability, and initiative • Ability to work a flexible schedule based on department and store needs Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $57,000.00 - $91,500.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: • Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc

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