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Loss Prevention Detective

TJX Companies · Springfield, IL · $15.00–$20.40 an hour · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to stay calm in a tense confrontation.

What they are checking: Composure and de-escalation skill, since apprehensions can turn dangerous.

Tell me about a report you wrote that had to be detailed and accurate.

What they are checking: Paperwork quality, since apprehension reports may be used in court or company reviews.

How do you build trust with store associates so they share what they see?

What they are checking: Relationship-building that turns associates into partners in loss prevention.

What would you do

You see someone conceal an item, but you lose sight of them for a few seconds. What do you do?

What they are checking: Whether they follow guidelines and let a stop go when continuous observation is broken.

A suspect becomes aggressive when you approach. What do you do?

What they are checking: Putting safety first for themselves, associates and customers over recovering merchandise.

How do you stay unnoticed on the floor while still giving good customer service when asked?

What they are checking: Balancing undercover work with the courteous service the posting still expects.

About the work

Walk me through the elements you need to see before making a shoplifting apprehension.

What they are checking: Knowledge of strict apprehension steps, which protect the company from wrongful stops and lawsuits.

How would you work with store management to lower shrink in a store with heavy theft?

What they are checking: Partnering on damage and shrink initiatives rather than relying only on apprehensions.

How would you investigate if you suspected an associate was stealing?

What they are checking: Whether they understand how internal theft investigations depend on evidence, fairness and strict confidentiality.

What does it mean that apprehensions should be consistent with store theft activity?

What they are checking: Whether they understand that stops should target real patterns, not random or biased choices.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by TJX Companies.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Your Your Career Completes the daily tasks required for Store Loss Prevention and safety programs. Maintains positive relationships with Store Management. Conducts apprehensions within established policies and guidelines. Communicates with store Associates on damage and shrink initiatives. Identifies and resolves internal and external theft. • Adheres to established shoplifter guidelines and policies • Provides timely, courteous and knowledgeable service to customers • Promotes a culture of honesty and integrity; maintains confidentiality • Observes, apprehends, and/or deters any acts of dishonesty from outside sources • Participates in investigations and surveillance as assigned • Ensures apprehensions are consistent with store theft activity • Completes and distributes paperwork in an accurate and timely manner • Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.) • Coordinates and complete shrink related activities in partnership with Store Management • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Encourages Associate use of shrink reduction resources • Promotes safety awareness and supports maintenance of a safe environment Who We’re Looking For: You. • Excellent communication skills and sound judgment • Basic computer skills • Basic time management skills • Investigative / analytical skills • Ability to respond appropriately to changes in direction or unexpected situations • Standout colleague, working effectively with peers and supervisors to accomplish tasks • Able to work a flexible schedule to support business needs • 0-2 years retail or security experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 2560 E Wabash Ave Location: USA Marshalls Store 1452 Springfield IL This position has a starting pay range of USD $15.00 to $20.40 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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