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Loss Prevention Associate II

TJX Companies · Chicago, IL · $16.60–$18.60 an hour · Full time

Posted Oct 30, 2025 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you used good judgment to keep yourself or someone else safe.

What they are checking: Sound safety judgment, which the posting puts ahead of protecting merchandise.

How would you build a good relationship with the store team and managers?

What they are checking: Partnership skills, since the role supports both store management and district loss prevention.

Tell me about a time you followed a rule even when it would have been easier not to.

What they are checking: Commitment to company policy, which is central to a loss prevention role.

What would you do

Someone walks out with unpaid merchandise right past you. What do you do?

What they are checking: Whether they follow deterrence-only policy and report rather than chasing or grabbing the person.

How would you greet customers at the front so they feel welcome, not watched?

What they are checking: Supporting a positive shopping experience while still deterring dishonest behavior.

A customer becomes angry and starts filming you. How do you respond?

What they are checking: Staying calm and professional to protect the company brand and avoid escalation.

What would you do if you saw an associate doing something dishonest?

What they are checking: Reporting through proper loss prevention channels while keeping it confidential.

About the work

This role is about being a visual deterrent at the front of the store. How would you carry yourself to discourage theft?

What they are checking: Understanding that presence, posture and greeting customers prevent loss without confrontation.

You will wear a body worn camera. How do you think that changes how you act and speak on the job?

What they are checking: Awareness that recorded interactions demand calm, professional and policy-based behavior at all times.

Why does standing in one designated area for long periods matter in this job?

What they are checking: Understanding that consistent visible presence is the deterrent, which takes discipline and stamina.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by TJX Companies.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Contribute To The Growth Of Your Career Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values. • Maintains a proper and professional stance in the designated area at the front of the store • Act as a visual deterrent to prevent potential loss/dishonesty • Review and understand the Store Emergency Response Guide • Wear a complete Company approved uniform including a Body Worn Camera • Greet customers appropriately, demonstrate courtesy and respect • Establish and maintain a position at the front of the store or in a department • Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio • Observe and report any suspicious behavior or critical incidents to LP or store management • Perform a closing safety sweep of the store with a member of management • Adhere to all Company Policy and Procedure • Document required incidents in AIIM Case Management • Performs other duties as assigned Who We Are Looking For: You! • Strong verbal and written communication • Sound decision making skills • Ability to take initiative and perform well independently • Prioritizes/organizes workload and manages time effectively • Able to stand for long periods of time • 0-2 years retail or security experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 3131 North Clark Street Location: USA Marshalls Store 0646 Chicago IL This position has a starting pay range of $16.60 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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