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Lead Technical Consultant - US & Canadian Markets

Capital One · Riverwoods, IL · Full time

Posted Sep 16, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a retrospective that led to a real change in how a team worked.

What they are checking: Whether they run agile ceremonies that improve the team rather than just following a routine.

Tell me about a time you signed off on a deliverable, or refused to. What made the call?

What they are checking: Whether they hold a quality bar and take ownership of accepting work.

Tell me about a process you streamlined that made a delivery team faster.

What they are checking: Whether they can find and remove friction in delivery workflows, which this role owns.

What would you do

A stakeholder tries to add new requirements mid-sprint. How do you shield the team without damaging the relationship?

What they are checking: Whether they can protect team focus, which the posting names as a core part of the job.

The team's velocity has dropped for three sprints. How would you figure out why?

What they are checking: Whether they investigate root causes with the team rather than pushing harder or blaming people.

Two major digital product initiatives need the same engineers next quarter. How would you handle it?

What they are checking: Whether they can surface tradeoffs early and get leaders to decide rather than overloading the team.

About the work

Walk me through how you'd turn a feature into user stories with clear acceptance criteria, a definition of ready and a definition of done.

What they are checking: Whether they can write stories precise enough that engineers build the right thing the first time.

How do you build a release plan you actually believe in, using capacity and velocity data from Jira?

What they are checking: Whether they plan from real data and buffers rather than from what leadership hopes to hear.

How do you keep a backlog healthy so it isn't just a long list nobody trusts?

What they are checking: Whether they actively prune and prioritize the backlog so it reflects real priorities.

Which Jira metrics do you rely on, and which ones do you think mislead people?

What they are checking: Whether they understand delivery metrics well enough to use them honestly and avoid gaming.

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The full job description

As published by Capital One.

Lead Technical Consultant - US & Canadian Markets Capital One is seeking a Lead Technical Consultant to lead technical execution, run shield and interference for implementation teams and drive delivery process optimization across our digital product ecosystem. In this role, you will act as the operational bridge between strategy and execution. The Lead Technical Consultant will take direct ownership of managing project execution, organizing Jira backlogs, building release plans, and streamlining delivery workflows. By managing upcoming major initiatives and shielding the Implementation Team from mid-stream disruptions and shifting requirements, you will ensure our engineering group can maintain focus on launching new digital products efficiently. Key Responsibilities: Technical Project Leadership & Backlog Management • Agile Delivery Management: Lead day-to-day team planning, alignment meetings, demos, retrospectives, and backlog refinement events. • Backlog Ownership & User Stories: Translate features into robust user stories with detailed acceptance criteria, clear definitions of ready (DoR), and definitions of done (DoD). Sign off on accepted deliverables. • Capacity & Release Planning: Oversee team capacity, develop realistic release plans, monitor delivery velocity, and maintain metrics within Jira to ensure predictable project completion ​ Operations, Process Improvement & Shielding • Team Shielding: Run operational interference for downstream digital implementation teams, protecting them from ad-hoc change requests and constant shifts in priority. • Process Optimization: Identify delivery bottlenecks, automate/proactively streamline workflows, and implement process improvements that reduce time-to-market. • Risk & Roadblock Management: Solve critical project roadblocks, manage dependencies, and actively mitigate risks before they impact product releases or business operations. Technical & Business Coordination • Cross-Functional Liaison: Serve as the primary technical bridge between business stakeholders, external and internal integration partners, and core engineering groups. • Technical Quality & Consultation: Leverage technical knowledge of APIs and backend systems to assist in sizing, impact assessments, and troubleshooting during technical execution. Basic Qualifications: • High School Diploma, GED or equivalent certification • At least 3 years of experience as a Technical Project Manager or Agile Delivery Lead managing software development teams within the banking or payments industries • At least 2 years of experience working with API testing tools and JIRA Preferred Qualifications: • Bachelor’s Degree • 4+ years of technical project management experience within API-driven architectures, including familiarity with API security and protocols (API Keys, TLS/SSL, JWT), analyzing API logs, error codes, and network traces to assist teams during certification testing or integration issue resolution • 4+ years of experience with JIRA, including complex workflow creation, dashboard building, and tracking team performance metrics At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $120,800 - $137,900 for Lead Technical Consultant Richmond, VA: $109,900 - $125,400 for Lead Technical Consultant Riverwoods, IL: $109,900 - $125,400 for Lead Technical Consultant Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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