Jobs › Capital One

Lead Technical Consultant - Digital Client Implementations

Capital One · Riverwoods, IL · Full time

Posted Sep 3, 2026 · We last checked this listing on Oct 6, 2026

Apply at Capital One

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You sign off to accept each user story. Tell me about a time you rejected one. How did the team take it?

What they are checking: Whether they hold a quality bar on acceptance while keeping a good working relationship with the team.

Tell me about a time you acted as the go-between for business and technical teams who weren't understanding each other.

What they are checking: Whether they can translate needs in both directions, which is the heart of this liaison role.

Tell me about a time you had to make a call on feature priority that someone strongly disagreed with.

What they are checking: Whether they can make and defend priority decisions based on product vision and client value.

What would you do

A digital client's implementation is slipping and they're getting frustrated. What do you do first?

What they are checking: Whether they can manage customer-impacting risk, communicate honestly and escalate to management at the right moment.

A developer tells you a story is blocked by another team that isn't responding. How do you remove the roadblock?

What they are checking: Whether they take ownership of blockers and follow through across teams instead of just logging them.

What's your approach when an integration with a client's system behaves differently in testing than it did in the spec?

What they are checking: Whether they investigate calmly, document the gap, and align both sides before changing course.

About the work

Walk me through how you turn a prioritized feature into user stories that meet the definition of ready.

What they are checking: Whether they can break work down with clear acceptance criteria that engineers can build and test against.

How do you size and plan work for a client implementation when the requirements are still moving?

What they are checking: Whether they can plan with uncertainty and keep scope visible rather than pretending estimates are fixed.

What makes a sprint demo or system demo useful versus a waste of time, in your experience?

What they are checking: Whether they understand agile ceremonies as tools for feedback, not rituals to check off.

How do you report progress on an initiative so management sees real risk and not just green status?

What they are checking: Whether their status reporting is honest and early enough to let leaders act on problems.

Practice this interview out loud.

Offer builds a real interview for this exact role at Capital One from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Capital One.

Lead Technical Consultant - Digital Client Implementations Responsible for leading and guiding the work of technical staff. Participates in an agile work team. Breaks down features into user stories and serves as the liaison between business and technical groups. Plans, sizes, assesses impacts, monitors progress, and reports on work initiatives. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Responsibilities: • Develops and maintains well-developed user stories from prioritized features. Ensures that each user story is aligned with product vision, has adequate acceptance criteria, and meets the definition of ready. • Makes decisions regarding functionality and priority of work efforts. Provides product and technical consultation to working teams in order to drive results. Signs off to accept each user story. • Solves problems critical to the success of project initiatives. Partners with teams to identify and remove roadblocks. • Participates in planning events, team demos, system demos, retrospectives, inspect and adapt workshops, and other ceremonies. • Develops and maintains project plans to drive results on new project initiatives. Ensures tasks, deliverables, and schedule commitments are met. Basic Qualifications: • Bachelor’s degree or military experience. • At least 2 years of experience working with REST APIs and JSON formats. • At least 2 years of experience utilizing API testing tools like Postman or Hoppscotch to construct HTTP requests, inspect headers, and debug endpoint payloads. Preferred Qualifications: • At least 4 years experience with REST APIs, JSON and expertise using API testing tools like Postman to construct HTTP requests, inspect headers, and debug endpoint payloads. • Familiarity with API protocols, including API keys, TLS/SSL, and JWT (JSON Web Tokens). • Ability to translate technical specifications for non-technical stakeholders and lead network participants through onboarding, certification testing, and go-live. • Skill in analyzing log files, network traces and error codes to resolve client testing issues. • 2+ years in the Payments industry. • Client-facing technical support & documentation skills At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Houston, TX: $109,900 - $125,400 for Lead Technical Consultant Riverwoods, IL: $109,900 - $125,400 for Lead Technical Consultant Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Apply at Capital One