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Lead Continuous Visual Monitoring Technician-Delnor Patient Monitoring Full Time Days

Northwestern Medicine · Geneva, IL · Full time · Health Care Provider

Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you stayed focused through a long, repetitive task. How did you do it?

What they are checking: Whether they can sustain attention for an eight-hour shift, which is the real demand of video monitoring.

This schedule includes every other weekend and rotating holidays. How do you handle that?

What they are checking: Whether they are ready for the posted schedule, since reliable coverage is critical in safety monitoring.

Tell me about a time you had to step up and lead without a formal title.

What they are checking: Whether they naturally take responsibility, which predicts how they will handle the lead role.

What would you do

You're watching several patients on video at once. How do you decide where to focus your attention?

What they are checking: Whether they can scan and prioritize based on risk, since missing a moment can mean a fall or self-harm.

A patient on camera starts climbing out of bed. Walk me through exactly what you do.

What they are checking: Whether they know when to use verbal redirection and when to hit the STAT alert, as the posting describes.

As the lead, how would you help a new monitoring tech who is overwhelmed by the number of screens?

What they are checking: Whether they can coach and support peers, which is the difference between a lead and a regular technician.

A nurse doesn't respond quickly when you call about a patient at risk. What do you do?

What they are checking: Whether they escalate firmly and follow the chain of command instead of waiting and hoping.

How would you help a patient who is anxious about being watched by a camera?

What they are checking: Whether they can explain monitoring kindly and build trust so the patient cooperates.

About the work

What de-escalation techniques would you use through a speaker with a confused or agitated patient?

What they are checking: Whether they can calm someone using voice alone, with distraction and simple words, within their role.

What would you document after an event where you redirected a patient or called for help?

What they are checking: Whether they record clear, factual notes that the care team and safety reviews can rely on.

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The full job description

As published by Northwestern Medicine.

This position is an onsite position at Delnor Hospital, the schedule for this position is five 8-hour shifts per week 7a - 3:30p with every other weekend (Saturday and Sunday) and rotating holidays throughout the year required. The Lead Continuous Visual Monitoring Technician reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: • Provides continuous safety observation via continuous video monitoring, of patients identified to be at risk for causing injury to themselves or to others. Responsibilities include, but are not limited to: offering basic comfort measures to help the patient relax and addressing the emotional needs of specific patients served, including the use of encouragement, distraction, coping strategies, cognitive stimulation activities, and de-escalation techniques within the scope of this role as appropriate. • Monitors multiple patients via continuous video monitoring on site at Delnor Hospital. Responsibilities include, but are not limited to: providing effective verbal redirection of designated remote continuous observation patients from engaging in risk behaviors and summoning appropriate staff via communication device/STAT Alert Alarm when appropriate. • Intake operations to receive order, set up Artisight camera and enters patient info, receives hand off from unit staff - ensures camera is functioning properly and finally assigns patient to CVM tech. • Discharge - ensure order is discontinued in Epic • Cross check orders vs camera numbers • Assists with high acuity patients • trouble shoots with IT, artisight, epic, etc • data collection including per hospital and camera usage • staffing to include: • daily assignment for next shift • • admission/discharge management • • liaison with staffing office • • • • break coverage • overall scheduling for assigned shift • leads shift huddle • Primary onboarding team member and will schedule orientation, facilitate check-ins and ensure competencies are completed timely Required: • High School diploma or equivalent Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

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