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Key Holder Coordinator Full Time

TJX Companies · Homewood, IL · $17.00–$17.50 an hour · Full time

Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

What does being a key holder mean to you in terms of trust?

What they are checking: Whether they grasp that the store is trusting them with its building, cash and people when no manager is there.

Tell me about a time you were responsible for money, keys or a building.

What they are checking: Whether they have handled real responsibility before and took it seriously, not casually.

Tell me about a time you had to make a decision without a manager available to ask.

What they are checking: Whether their judgment holds up when they are the final call, which is the core of carrying keys.

How do you keep a team moving toward store goals when everyone is tired near close?

What they are checking: Whether they can motivate a small team late in a shift without just doing all the work themselves.

What would you do

You arrive to open, and the alarm panel shows an error. What do you do?

What they are checking: Whether they follow procedure and call the right people instead of guessing, which protects them and the store.

How would you handle a coworker who used to be your peer and now ignores your direction when you're Key Carrier?

What they are checking: Whether they can assert authority respectfully and know when to involve the store manager.

You'd mostly work as a Coordinator and sometimes as Key Carrier. How do you switch between those two hats?

What they are checking: Whether they can step up and step back without confusing the team about who is in charge.

The store plan says the floor needs recovering and a truck needs processing, and two people called out. How do you prioritize?

What they are checking: Whether they can rework the store plan on the fly and explain the tradeoffs to their team.

About the work

What would you check before leaving the building after a close?

What they are checking: Whether they are thorough on locks, alarms, registers and the safe, since one miss can cost the store.

As Key Carrier, you'd act as Manager on Duty. What does that mean to you on a normal weeknight?

What they are checking: Whether they understand the weight of running the building, including safety, cash and the team, when no manager is there.

Walk me through how you'd open or close a store safely.

What they are checking: Whether they take opening and closing procedures seriously, because those moments carry the most security risk.

Practice this interview out loud.

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The full job description

As published by TJX Companies.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service. • Creates a positive internal and external customer experience • Promotes a culture of honesty and integrity; maintains confidentiality • Acts as Manager on Duty adhering to company policy and procedure • Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed • Addresses immediate customer service issues and provides appropriate coaching to Associates • Exercises discretion regarding customer service policies to satisfy customers • Maintains accurate Associate coverage in service areas for a positive customer experience • Ensures Associates adhere to all operational procedures • Ensures opening/closing procedures are executed according to company guidelines • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates • Provides and accepts recognition and constructive feedback • Provides feedback, recognition and coaching to Associates • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs • Supports and participates in shrink reduction goals and programs • Promotes safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Able to work a flexible schedule, including nights and weekends • Team player, working effectively with peers and supervisors • Able to respond appropriately to changes in direction or unexpected situations • Knowledge of company standard software, systems, and procedures • Knowledge of merchandise flow in stores • Proven problem solving skills • Able to effectively coach, delegate, and follow-up on multiple people/tasks • Able to act quickly under challenging circumstances • Capable of multi-tasking • Superior communication and organizational skills with attention to detail • 1 year retail, 6 months leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 17900 Halsted St Location: USA TJ Maxx Store 0256 Homewood IL This position has a starting pay range of USD $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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