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Key Carrier Coor

TJX Companies · Broadview, IL · $17.00–$17.50 an hour · Full time

Posted Apr 2, 2025 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why do you want to be a Key Carrier at Marshalls?

What they are checking: Whether they want the responsibility and trust that come with keys, not just the pay or the title.

What experience do you have that shows you can be trusted to run a store when no manager is there?

What they are checking: Whether they can point to real moments of responsibility, like closing a business, handling money or leading a shift.

Tell me about a time you had to coach someone on the spot after a customer issue.

What they are checking: Whether they give quick, fair coaching in the moment without embarrassing the associate in front of customers.

This role needs open availability, including nights and weekends. How does that fit your life right now?

What they are checking: Whether they can truly cover the shifts, since the store depends on key holders being available when needed.

Tell me about a time you were trusted with something confidential.

What they are checking: Whether they can be trusted with keys, codes and personnel information, which comes with this role.

Tell me about a time you had to make a decision without a manager available to ask.

What they are checking: Whether their judgment holds up when they are the final call, which is the core of carrying keys.

What would you do

The store plan says the floor needs recovering and a truck needs processing, and two people called out. How do you prioritize?

What they are checking: Whether they can rework the store plan on the fly and explain the tradeoffs to their team.

A customer demands a refund outside policy and says they'll post about it online. You're the person in charge. What do you do?

What they are checking: Whether they hold the line on policy calmly and know which decisions they can make as Manager on Duty.

An associate tells you they don't feel safe because of a customer in the store. What do you do?

What they are checking: Whether they put safety first and follow emergency procedures instead of handling it alone or brushing it off.

How would you handle a coworker who used to be your peer and now ignores your direction when you're Key Carrier?

What they are checking: Whether they can assert authority respectfully and know when to involve the store manager.

About the work

How would you make sure you know the store plan for the day before your shift starts?

What they are checking: Whether they prepare ahead by reading the plan and talking with the leader going off shift.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by TJX Companies.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service. • Creates a positive internal and external customer experience • Promotes a culture of honesty and integrity; maintains confidentiality • Acts as Manager on Duty adhering to company policy and procedure • Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed • Addresses immediate customer service issues and provides appropriate coaching to Associates • Exercises discretion regarding customer service policies to satisfy customers • Maintains accurate Associate coverage in service areas for a positive customer experience • Ensures Associates adhere to all operational procedures • Ensures opening/closing procedures are executed according to company guidelines • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates • Provides and accepts recognition and constructive feedback • Provides feedback, recognition and coaching to Associates • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs • Supports and participates in shrink reduction goals and programs • Promotes safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Able to work a flexible schedule, including nights and weekends • Team player, working effectively with peers and supervisors • Able to respond appropriately to changes in direction or unexpected situations • Knowledge of company standard software, systems, and procedures • Knowledge of merchandise flow in stores • Proven problem solving skills • Able to effectively coach, delegate, and follow-up on multiple people/tasks • Able to act quickly under challenging circumstances • Capable of multi-tasking • Superior communication and organizational skills with attention to detail • 1 year retail, 6 months leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 300 Broadview Square Location: USA Marshalls Store 0577 Broadview IL This position has a starting pay range of $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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