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IT Instructional Designer

Bellin Gundersen · La Crosse, WI · Full time

Posted Sep 18, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a training program you evaluated and changed based on results.

What they are checking: Whether they measure learning and adjust, rather than just delivering content.

Tell me about a time you handled a project with a tight deadline and changing requirements.

What they are checking: Whether they can manage scope and still deliver quality.

How does good Epic training connect to patient safety?

What they are checking: Whether they see training as part of safe care, not just software support.

What would you do

How do you work with subject matter experts who give you too much detail or not enough?

What they are checking: Whether they can pull out what learners need and keep content accurate.

Clinicians say they have no time for training. How would you design for them?

What they are checking: Whether they can create short, focused learning that fits a busy clinical day.

How do you know when an issue is beyond your role and should be sent to someone higher up?

What they are checking: Whether they handle moderately complex issues and refer others, as the role states.

About the work

Walk me through how you'd design Epic training for nurses learning a new workflow.

What they are checking: Whether they start from the learner's real tasks and work from that, not from screens and features.

How do you choose between e-learning, a quick reference guide, a video or live class?

What they are checking: Whether they match format to audience, content and time available.

What tools do you use to build e-learning and job aids?

What they are checking: Whether they have hands-on skills with authoring tools like Articulate or Captivate.

How do you keep training up to date when Epic upgrades change things?

What they are checking: Whether they have a plan for maintaining content over time.

How do you make training accessible to all learners?

What they are checking: Whether they consider accessibility standards and different learning needs.

Practice this interview out loud.

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The full job description

As published by Bellin Gundersen.

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 40 Emplify Health is seeking an IT Instructional Designer to join our IT Applications team. In this role, you will help create and deliver engaging Epic training programs that support end users and IT professionals across the organization. You'll partner with technical teams and business stakeholders to develop learning solutions that improve technology adoption, user confidence, and overall system effectiveness. This role ensures clinicians and staff are equipped with the knowledge and skills needed to effectively use Epic workflows in support of safe, efficient, and high-quality patient care. Major Responsibilities Include: • Designs learning solutions targeted at employees, students, or clients of the organization. • Collaborates with subject matter experts to ensure that content is accurate and thorough. • Utilizes multiple formats, including print, audio, visual, and multimedia, and selects the appropriate format for the target audience or content. • Evaluates the results of training programs and modified future programs to better meet training goals. • Performs work under general supervision. • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. • Possesses solid working knowledge of subject matter. • May provide leadership, coaching, and/or mentoring to a subordinate group. What's Available: • Fulltime, 80 hours biweekly (1.0 FTE) • Monday-Friday core business hours • Hybrid work options for residents in WI, MN, or IA only, with regular need to work onsite for support initiatives for training sessions. Must be willing to work onsite in La Crosse, WI or potentially occasionally in Green Bay, WI. • Immigration sponsorship (e.g., H-1B) is not available for this position. • Starting pay of $61,500/year plus more based on relevant work experience What You'll Need: • Education : Bachelors Degree in IT, Business, Healthcare or a related field, or equivalent years of experience and education • Experience : At least 2 years of relevant work experience • Strong written and verbal communication skills. • Excellent presentation and facilitation abilities. • Ability to develop clear, user-friendly documentation and training materials. • Strong organizational skills and attention to detail. • Experience creating e-learning, online training content, or instructional materials is a plus. • Existing Epic certification preferred • If not already trainer certified in Epic, you will take an Epic class(es) and become certified within 60 days of hire In addition to the rewarding work, you'll receive: • A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated • Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member • Substantial retirement contribution including a 401k match & annual discretionary base contribution • Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need • Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center • Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more! If you are looking to be a part of a stable and mission driven organization, we welcome you to apply! PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES : Mission : Together, we inspire your best life by relentlessly caring, learning and innovating. Vision : Leading with love, we courageously commit to a future of healthy people and thriving communities. Values: Belonging, Respect, Excellence, Accountability, Teamwork, Humility Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities. I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future. Equal Opportunity Employer

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