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ISO Parts Pro Store 3715

Advance Auto Parts · Midlothian, IL · Full time

Posted May 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How would you build a strong relationship with a strategic customer, like a busy repair shop?

What they are checking: Whether they understand that regular contact and reliable delivery keep big accounts loyal.

Tell me about a time a customer was upset about a late or wrong delivery.

What they are checking: Whether they take ownership and fix things quickly to keep a high-value customer.

Do you speak any Spanish, and how have you used it with customers?

What they are checking: Whether they can serve Spanish-speaking customers, which the posting lists as a plus.

What would you do

You have five orders ready and only two drivers. How do you decide the order they go out?

What they are checking: Whether they can dispatch based on customer priority and route sense so delivery standards are met.

A strategic customer needs a part your store and the hub do not have. What do you do?

What they are checking: Whether they would use the second source supplier network the posting describes instead of just saying no.

How would you work with your General Manager when you need more driver coverage?

What they are checking: Whether they plan ahead and bring the GM facts, rather than complaining after deliveries are late.

If a strategic account starts ordering less, what would you do?

What they are checking: Whether they notice changes early and reach out to find the reason before the account is lost.

About the work

A shop says a car has a misfire on one cylinder. What parts and causes come to mind, and what would you ask?

What they are checking: Whether they have real diagnostic knowledge of ignition and engine systems to help pro customers.

How would you explain to a new employee why core returns matter?

What they are checking: Whether they understand core banks and returns affect store money and must be tracked carefully.

Tell me how you would use a parts catalog to confirm the right part for a vehicle.

What they are checking: Whether they check year, make, model and engine details so the wrong part is not sent.

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The full job description

As published by Advance Auto Parts.

Job Description Primary Responsibilities · Build and maintain strategic customer relationships · Achieve productivity and service objectives · Dispatch drivers ensuring delivery standards are achieved · Build and maintain a network of second source suppliers as needed for strategic customer · Partner with GM to ensure proper driver coverage Secondary Responsibilities · Maintain core bank and strategic returns · Partner with SAM and leadership on account needs Essential Job Skills Necessary for Success as a ISO Parts Pro · Working knowledge of automotive systems, and diagnostic ability to include: Ignition, internal engine, suspension, brakes, electronic, exhaust, etc. · Speak and write English (Spanish a plus) · The Ability to communicate effectively and build strong relationships with customers, peers and management · Ability to read and interpret documents such as P&L, safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence · Understand and execute instructions furnished in written, oral, or diagram form · Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals · Familiarity with the Microsoft Office Suite (i.e. Word, Excel) · Strong organizational skills · Ability to work an assortment of days, evenings, and weekends as needed We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws. Compensation Range The good faith estimate for this role is between 18.85 USD and 20.98 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable). Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

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