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Integrated Case Manager Nurse

Children's Wisconsin · Milwaukee, WI · Part time

Posted Sep 24, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time a discharge fell apart at the last minute. What did you do?

What they are checking: Whether they stay calm and solve problems quickly when plans for a family change suddenly.

How do you build working relationships with a medical team you are assigned to?

What they are checking: Whether they can earn trust from providers so that their input on discharge readiness is heard.

Why are you interested in moving into case management from direct bedside care?

What they are checking: Whether they understand the shift from hands-on care to coordination and will enjoy it.

What would you do

How do you keep a length of stay on track when the medical team, family and insurer all want different things?

What they are checking: Whether they can balance efficiency with safety and advocate for the child when pressures collide.

A family does not have reliable transportation or a safe home to go back to. How do you approach that?

What they are checking: Whether they see social needs as part of a safe discharge and know to involve social work and community resources.

You disagree with a provider that a patient is ready to leave. What do you do?

What they are checking: Whether they will raise safety concerns with a physician professionally and use escalation if needed.

About the work

Walk me through how you plan a discharge for a child going home with new equipment and medications.

What they are checking: Whether they can coordinate the many pieces of a safe transition home before the day of discharge.

What experience do you have with utilization review or medical necessity criteria?

What they are checking: Whether they can also perform hospital case management work, since the posting says they may cover it.

How do you teach a parent a new care task so you are confident they can do it at home?

What they are checking: Whether they use teach-back and check real understanding, which prevents readmissions.

How do you keep track of many patients at different stages of their stay without dropping anything?

What they are checking: Whether they have a reliable system for a busy caseload where small misses can delay discharge.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Job Summary: Utilizing the case management process, the Integrated Case Manager the (ICM) coordinates transitional care for the children/families for an assigned medical team. Responsible for effective coordination of care, the ICM collaborates with providers to assure all patient stays meet the needs of the patient to discharge in a safe and efficient manner. In addition, based on the needs of the department also performs the functions of a Hospital Case Manager (HCM). Essential Functions: • Understands and satisfies the continued needs of the neonate, infant, toddler, pre-school, school-age, adolescent and/or young adult patient in regard to their growth and development as they transition home or to an alternate level of care. • Demonstrates teamwork within the department by assisting other staff members as necessary. • Integrated Case Manager * Initial and ongoing assessment of the patient’s clinical situation and inclusive of their physical and behavioral needs. * Leads the implementation and management of a care coordination plan by collaborating with members of the care coordination team, family/care givers, treating providers, hospitals and other facilities, community agencies and services. Attends all patient rounds with assigned Provider teams. Documents all acute care admissions as avoidable potential denials when InterQual criteria are not met. * Documents all length of stay concerns as avoidable potential denials. * Collaborates with Providers on the attending team to discuss differences in LOC assignment. Uses clinical protocols, algorithms, paths, if available and applicable. * Ensures that patients receive appropriate services across the continuum of care and continuity of care across service levels and among providers. * Provides or arranges outreach calls or visits to patients to insure appropriate delivery and access to aftercare services. * Communicates self-pays and out-of network payors to financial clearance department. * Provide education to families about outpatient/observation level of care and potential co pays. • Hospital Case Manager * Performs all the functions of the Hospital Education: • Associate's Degree Nursing required • Bachelor's Degree Nursing preferred Experience: • 2+ years Minimum of 2-3 years of case management experience preferred • Previous experience in pediatrics, discharge planning, home care, and/or other care of the child/family preferred Knowledge, Skills and Abilities: • Independent judgment, analytical ability, systems thinking and highest level of interpersonal communications to work effectively in complex systems. • Able to collect pertinent clinical information while maintaining a good rapport and relationship with providers. • Considerable skill in interpreting clinical treatment information resulting in successful linking of patients with providers and resources throughout the continuum of care. • Expertise in Utilization Management and understanding of InterQual criteria preferred. • Computer knowledge and skills in WORD, Outlook, Excel and Internet use. • Ability to learn and navigate hospital specific programs such as Origami, Epic and Electronic Health Records. • An understanding of the impact of healthcare delivery systems on the patient and family. • Knowledge of patient care, case management theory and practice preferred. Licenses and Certifications: • License RN-Registered Nurse (30) - State of Wisconsin required Patient Care Responsibility: • Provides care appropriate to patient population and as described in applicable policies and procedures. Required for All Jobs: • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. • Employment is at-will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: CCM-Certified Case Manager - Commission for Case Manager Certification, License RN-Registered Nurse (30) - State of Wisconsin

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