Jobs › Rogers Behavioral Health
Intake Screener
Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026
Apply at Rogers Behavioral Health
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you had to balance speed with quality on the phone.
What they are checking: Whether they can meet productivity standards without rushing people who need care.
How do you take care of yourself after a hard call?
What they are checking: Whether they have healthy ways to reset so they can be present for the next caller.
What would you do
A mother calls in tears saying her teenage son has stopped eating and won't leave his room. Walk me through how you handle that call.
What they are checking: Whether they can stay calm, gather information and explain next steps to someone in distress.
During a call, the person mentions they are thinking about ending their life tonight. What do you do?
What they are checking: Whether they recognize an emergency and follow safety procedures instead of finishing the screening.
How do you gather insurance information without making a scared caller feel like money comes first?
What they are checking: Whether they can collect needed details with warmth and good timing.
A caller does not meet criteria for any Rogers program. What do you tell them?
What they are checking: Whether they connect people to other resources instead of just turning them away.
About the work
How would you explain the difference between residential, partial hospitalization and intensive outpatient care to a caller?
What they are checking: Whether they can describe levels of care simply, which callers need to make decisions.
A caller's insurance is not on Rogers' contracted payor list. How do you explain their options?
What they are checking: Whether they can give clear, honest information about coverage and next steps.
How do you make sure the clinical information you enter into the admission assessment is accurate?
What they are checking: Whether they are careful with documentation that drives admission decisions.
Why does capturing the referral source on every inquiry matter?
What they are checking: Whether they understand that referral data helps the organization and is part of the job.
Practice this interview out loud.
Offer builds a real interview for this exact role at Rogers Behavioral Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loud