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Intake Evaluator Case Therapist-Full Time

Northwestern Medicine · Winfield, IL · Full time · Health Care Provider

Posted Sep 18, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

One in the afternoon to nine at night, Monday to Friday, at Central DuPage in Winfield. How does that fit your life?

What they are checking: The posting states the schedule and the site precisely.

What would you do

How do you decide what level of care someone needs?

What they are checking: The posting names assessments for all levels of care, which is a disposition decision every time.

Someone does not want to be assessed and their family brought them in. How do you handle that?

What they are checking: A daily reality of intake work, and the answer shows their respect for the patient.

The bed or program you want is not available. What do you do?

What they are checking: The constant constraint in behavioral health intake, and the patient still needs a plan.

About the work

Walk me through assessing someone who has walked in during a mental health crisis.

What they are checking: The posting names assessing patients for all levels of mental health and substance use concerns.

How do you assess risk of harm to self or others?

What they are checking: The decision this whole role exists to make, and it has to be defensible.

How do you assess a substance use concern alongside a mental health one?

What they are checking: The posting names both, and treating them separately is how people fall through.

Walk me through building a treatment plan out of an intake.

What they are checking: The posting names treatment planning among the responsibilities.

How do you document an assessment in Epic so it holds up and helps the next person?

What they are checking: The posting names documenting in Epic accurately and in a timely fashion.

What licence or certification do you hold, and where are you with it?

What they are checking: Assessment and counseling roles carry licensure requirements, so it is confirmed plainly.

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The full job description

As published by Northwestern Medicine.

Intake Evaluator Case Therapist Northwestern Medicine Location: Winfield, Central DuPage Hospital, Behavioral Health Services Schedule: Monday-Friday 1:00 PM-9:00 PM Responsible for assessing patients for all levels of mental health and substance use concerns. Assessments will occur in outpatient behavioral health setting, emergency department and medical/surgical units. Responsibilities include treatment planning, providing direct patient services, to include on a limited basis individual and family counseling if needed. Case Therapist coordinates care including communicating with treatment team, patient, and family, documenting in medical record, and discharge planning, continuum of care. Responsibilities • Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. • Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others. • Manages work schedule efficiently, completing tasks and assignments on time. • Documents in patient electronic medical record via Epic or other automated medical records software in an accurate and timely fashion. • Retrieves patient information in hospital medical records application to improve knowledge of case and facilitate patient moving through continuum of care. • Understands DSM diagnosis and through clinical contact with the patient and input from the treatment team develops therapeutic interventions which assist patient with addressing diagnosis. • Communicates with patient and patient's support system information regarding admission, continued stay, and discharge planning regularly and documents this communication in patient's medical record. • Documents in medical record according to CDH standards, and regulatory and accrediting agencies including JCAHO and Illinois Department of Alcoholism and Substance Abuse. • Completes evaluations/assessments as part of intake when assigned, and using patient placement criteria documents justification for recommended level of care. • Responds to shifts in work assignments as required by patient's needs and remains on duty when crisis requires management. Accepts on call work as assigned and as required by staff shortage. • Works at developing and maintaining a good rapport and cooperative working relationship with physicians, departments, and BHS staff. • Effectively meets departmental expectations regarding patient caseload size, while maintaining departmental expectations for quality of care and patient satisfaction. Minimum Requirements: Education: • Master’s degree in social work, Psychology, Counselling, or related field Licensure: • Licensed Professional Counsellor (LPC), Licensed Social Worker (LSW) within twelve months of hire Experience: • Two years post graduate experience • Experience working with substance abuse and mental health populations Preferred: • Two to five years’ experience and training in assessment, individual, family, and group counselling • Three to five years in intensive treatment setting and /or mental health setting • Certified Alcohol and Drug Counsellor (CADC) • Licensed Social Worker (LSW), or Licensed Professional Counsellor (LPC), or Licensed Clinical Professional Counsellor (LCPC), or Licensed Clinical Social Worker (LCSW), or Certified Alcohol and Drug Counsellor Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

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