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This position has closed. Northwestern Medicine removed this listing from their careers page on Sep 25, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Intake Coordinator Home Medical Equipment - Full Time Days

Northwestern Medicine · Crystal Lake, IL · Full time · Health Care Provider

Posted Sep 17, 2026 · We last checked this listing on Sep 22, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Full time days at Crystal Lake. How does that fit your life?

What they are checking: The posting states the schedule and the site.

What would you do

How do you work out what equipment a patient actually needs from a referral that is vague?

What they are checking: The posting names identifying home medical equipment needs of patients.

A discharge planner needs equipment at a patient's home today. What do you do?

What they are checking: The posting names direct contact with discharge planners to coordinate delivery.

How do you chase an order from a physician who is hard to reach?

What they are checking: The posting names obtaining orders, and a missing order stops a discharge.

How do you keep several referrals moving at once without losing one?

What they are checking: Intake work is a queue and each referral has its own thread.

How do you explain to a patient or family what equipment they will get and when?

What they are checking: The patient is waiting at home and the coordinator is who tells them.

About the work

Tell me about taking referrals for home medical equipment.

What they are checking: The posting names receiving referrals and identifying the equipment a patient needs.

Walk me through gathering what you need on a new referral.

What they are checking: The posting names gathering information on new referrals and obtaining orders.

How do you negotiate with a vendor who is not under contract?

What they are checking: The posting names negotiating contracts and payments with third party vendors not contracted.

How do you decide whether a patient meets the criteria for equipment?

What they are checking: The posting names the criteria test before a non-contracted vendor is used.

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The full job description

As published by Northwestern Medicine.

The Intake Coordinator HME reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. • Under the direction of the Director of Home Medical Equipment the Intake Coordinator is responsible for receiving referrals requesting the level of service in the continuum of care. Review the patients’ chart to obtain demographic, insurance and relevant clinical information. Verify the orders and health insurance benefits meet the qualification requirement to receive Home Medical Equipment according to Medicare, Medicaid and third party payer guidelines. Responsibilities: • The Intake Coordinator is responsible for gathering information of new referrals, identify Home Medical Equipment needs of patients, obtain orders from the patient’s physician, and to begin the smooth transition from the hospital environment to the home setting. • The intake coordinator has direct contact with Physicians, Nurses, and Discharge planners to coordinate patient needs and the delivery of Home Medical Equipment in a timely matter. • The Intake Coordinator negotiates contracts/payments with third party vendors not contracted with CHS if the patient meets criteria for Home Medical Equipment services. • Other duties as assigned by Home Medical Equipment Manager. Required • High School diploma or equivalent • Strong communication skills in speaking and writing • Computer experience Preferred • Associates Degree or higher • Experience in Home Medical Equipment All your information will be kept confidential according to EEO guidelines. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.