Insurance Pre-Authorization Representative
Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you had to get information from a busy physician's office.
What they are checking: Whether they follow up politely and persistently with people they don't control.
Tell me about a time you caught an error that would have caused a denial.
What they are checking: Whether they check their work carefully, which protects patients and the organization's revenue.
What would you do
An authorization is denied for a scheduled procedure next week. What do you do?
What they are checking: Whether they act quickly, communicate with the physician and patient and know options like peer-to-peer review.
A patient calls frustrated that their authorization is still pending. How do you handle the call?
What they are checking: Whether they stay patient, explain the status clearly and set honest expectations.
About the work
Walk me through how you obtain a prior authorization from start to finish.
What they are checking: Whether they know how to gather clinical information, check payer criteria and follow the request to a decision.
How do you decide which authorization or FMLA requests to work on first?
What they are checking: Whether they prioritize by medical urgency, as the posting requires, instead of just first in, first out.
How do you fill out FMLA or disability forms accurately for a provider?
What they are checking: Whether they pay close attention to detail and know which parts need the provider's input.
How do you keep track of many pending authorizations so none are missed?
What they are checking: Whether they have a reliable system for follow-up, since missed authorizations cost revenue and delay care.
How do you stay current on changing payer rules and requirements?
What they are checking: Whether they keep learning, since payer criteria change often and mistakes lead to denials.
How do you protect patient privacy when sharing information with insurance companies?
What they are checking: Whether they share only the minimum necessary information and follow privacy rules.
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Practice this out loudThe full job description
As published by Endeavor Health.