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Inside Sales Representative - Enterprise Accounts

Abbott · Lake Forest, IL · $28.25–$56.55 an hour · Full time

Posted Aug 26, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the largest deal you've closed over the phone or by video. How did you build trust without meeting in person?

What they are checking: Whether they can run a full sale remotely and build relationships without face-to-face meetings.

Tell me about a time you turned an unhappy customer into a loyal one.

What they are checking: Whether they can recover accounts, since keeping enterprise customers is as important as winning new ones.

How do you handle a month when you're behind your number?

What they are checking: Whether they respond to pressure with a plan rather than panic or excuses.

How do you work with account managers and operations after the sale so the customer gets what you promised?

What they are checking: Whether they take responsibility for a smooth handoff instead of disappearing after the contract is signed.

What would you do

How do you organize your day when you have a long list of enterprise accounts to work?

What they are checking: Whether they plan activity around the best opportunities instead of just making calls in order.

A large customer says a competitor quoted them a lower price. How do you respond?

What they are checking: Whether they can defend value and find out what really matters before reaching for a discount.

Enterprise deals often involve HR, safety, legal and procurement. How do you keep all of them moving?

What they are checking: Whether they can manage several decision makers inside one customer without losing momentum.

About the work

eScreen sells drug and alcohol screening services to employers. How would you explain the value of that to an HR leader at a large company?

What they are checking: Whether they understand the employer's problems, like hiring speed and compliance, that screening services solve.

How do you use a CRM to manage your pipeline and forecast?

What they are checking: Whether they keep clean records so managers and teammates can trust the pipeline.

What do you know about the rules that shape workplace drug testing, like DOT requirements?

What they are checking: Whether they have, or will quickly learn, the regulatory basics their customers care about.

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The full job description

As published by Abbott.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with high employer contribution. • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity eScreen, Inc . part of Abbott's Rapid Diagnostic Division, is hiring an Inside Sales Representative, located in Lake Forest, IL. This Inside Sales Representative will manage and grow a portfolio of Enterprise customers, working with large, complex organizations to support high-volume programs, multi-location needs, and long-term account growth. This role is office based at our location in Lake Forest, IL. eScreen, Inc. is the largest technology-enabled Third-Party Administrator (TPA) in the country, providing employment drug screening and occupational health services (vision, audio, vaccinations, TB, titer, DOT/non-DOT Physicals, etc.) at our 5,800+ occupational health clinics across the country through our web-based scheduling/result reporting software. What You’ll Work On • Develop and execute sales plans designed to exceed established sales goals for eScreen WP Solutions. • Create, build upon and grow relationships with assigned enterprise customers, supporting complex account needs across larger, multi-site organizations. • Work closely with Strategic Accounts, Client Success teams and internal stakeholders to support complex enterprise-wide customer programs. • Apply sales training to identify needs and present tailored solutions. • Identify customer needs and deliver on sales opportunities accordingly. • Prioritize the utilization of resources to drive return on investment. • Create your call plan and plan accordingly to maximize focus on top priorities. • Develop action plans (e.g., weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of accounts and discussing issues with management to help the organization achieve its sales goals. Required Qualifications • 2+ years of inside sales, account management, or consultative sales experience • Hands-on experience using Salesforce (or similar CRM) for lead management, pipeline tracking, and reporting • Demonstrated track record of meeting or exceeding sales targets and KPIs • Strong client relationship management skills with ability to manage and grow existing accounts • Ability to thrive in a cross-functional, fast-paced environment (partnering with operations, lab, or customer support teams) • Excellent communication, organization, and pipeline management skills Preferred Qualifications • Bachelor’s degree in Business, Life Sciences, or related field • Experience in toxicology, occupational health, diagnostics, or healthcare-related sales • Experience managing a high-volume inside sales pipeline • Advanced proficiency in Salesforce reporting, dashboards, and data hygiene best practices • Proficient in Microsoft Office (Excel, PowerPoint, Outlook) Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. The base pay for this position is $28.25 – $56.55/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Support & Administration DIVISION: TOX ARDx Toxicology LOCATION: United States > Lake Forest : J55 ADDITIONAL LOCATIONS: United States > Kansas City : 8140 Ward Parkway, United States > Richmond : 9201 Arboretum Parkway WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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