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Industrial Operations Manager

Ferguson · Decatur, IL · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the operation you have run with the most moving parts, and how you kept it consistent.

What they are checking: Whether they have managed reliable daily execution, which the posting puts at the center.

Tell me about a time you managed someone whose performance was slipping.

What they are checking: Whether they can handle performance management directly and fairly.

Tell me about a time you had to push back on a request from senior leadership.

What they are checking: Whether they can give honest input upward while still executing.

Where do you see yourself in a few years in operations leadership?

What they are checking: Whether they want to grow into senior operational ownership as the posting describes.

What would you do

Order accuracy has dropped for three weeks. How do you find out why?

What they are checking: Whether they dig into root causes with process discipline instead of blaming people.

How would you develop a supervisor on your team into a stronger leader?

What they are checking: Whether they invest in others, which the role says builds leadership capability.

A major customer needs a large order out today but you are short-staffed. What do you do?

What they are checking: Whether they balance customer commitments with safety and team limits.

About the work

What metrics would you watch daily in an industrial distribution operation?

What they are checking: Whether they know which numbers like on-time, accuracy and safety show real performance.

How do you build safety into daily operations rather than treating it as a separate program?

What they are checking: Whether safety is part of how they run the floor every day.

How do you introduce a new process so it actually sticks?

What they are checking: Whether they can lead change with training, follow-up and accountability.

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The full job description

As published by Ferguson.

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The Industrial Operations Manager is an operations leader responsible for driving reliable execution and performance within a defined operational scope. This role ensures day-to-day operations run safely, efficiently, and consistently while developing the leadership capability needed to progress into more senior operational ownership roles. This position builds depth in performance management, process discipline, and leadership capability. A strong focus on executing operational strategy, managing frontline performance, and developing teams while gaining exposure to broader business metrics and cross-functional execution. Not remote, located in the central time zone. Primary Responsibilities • Participates in the strategic development and execution of the we are an industrial environment and strategy to produce profitable growth and strong cash flow performance. • Contributes to sales forecasting, financial budgeting and expenditure management to achieve company budget objectives. • Supports the development of strong sales and management teams, implementing recruitment, training and mentoring programs that result in a capable and motivated workforce. • Follows mechanisms that drive the identification of opportunities for new market or business segment opportunities, or to enhance profit margin enhancement and accelerating top-line revenue growth. • Performs the analysis of market trends and stored data to assist in sales/promotions for present and future business. • Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements. • Regular and reliable attendance • Other duties as assigned - Branch or Central Ops Support – Invoicing, billing, ISO, H&S, admin support, etc. • management Qualifications • Bachelor’s Degree is preferred, equivalent experience will be considered • 3+ years management / leadership experience coupled with handling inventory / operational tasks • Trilogie experience is required • Ability to adapt and change processes to keep pace with the evolving business requirements • Outstanding organizational and leadership skills to optimally respond to urgent situations • Must be process oriented with good judgment and decision-making abilities • Strong interpersonal skills and the ability and desire to lead a team • Strong technical skills included but not limited to Microsoft O365 applications At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $4,124.70 - $9,075.00 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

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