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This position has closed. Northwestern Medicine removed this listing from their careers page on Oct 5, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Hospitality Supervisor Full Time Days/Mid Shift

Northwestern Medicine · Palos Heights, IL · Full time · Health Care Provider

Posted Sep 17, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your hospitality or service work in a hospital.

What they are checking: The posting requires one to two years as a general utility worker.

The hours shift between early morning and late evening, mostly afternoons. How do you manage that?

What they are checking: The posting lists four possible start times and says afternoons mostly.

The role involves lifting up to twelve pounds and pushing up to twenty-five. How does that sit with you?

What they are checking: The posting states the physical demands explicitly.

Full time at Palos Heights across varying shifts. How does that fit your life?

What they are checking: The posting states the hours and the site.

What would you do

What does hospitality mean in a hospital rather than a hotel?

What they are checking: The posting names hospitality from admission through discharge.

How do you give work direction to an hourly team?

What they are checking: The posting names providing work leadership to hourly employees.

Someone on your team is not meeting the standard. How do you handle it?

What they are checking: The first real test of a working supervisor.

How do you work with admissions so a patient is looked after from the start?

What they are checking: The posting names working closely with admissions from admission until discharge.

A patient or family complains to you directly. What do you do?

What they are checking: A hospitality supervisor is where complaints land first.

About the work

How do you keep the manager informed about the condition of your area?

What they are checking: The posting names keeping the hospitality manager informed on the immediate condition of assigned areas.

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The full job description

As published by Northwestern Medicine.

Hours vary: 6:00AM - 2:30PM, 9:00AM - 5:30PM, 10:00AM - 6:30PM, 12:15PM - 8:45PM but will primarily be the afternoon shifts. The Supervisor, Hospitality reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards RESPONSIBILITIES • Assists the Hospitality Manager in maintaining a high standard of hospitality by keeping them informed on the immediate condition of all assigned areas and by training, supervising, and motivating the department personnel to be sure all schedules are completed. • Provides work leadership to hourly employees in completion of their job duties in Hospitality for an area, location or building. • Works closely with Admissions to provide hospitality from the time a patient is admitted until they are discharged, and that all guests are aware of the hospitality presence upon entering the facility. Required : • One to two years of experience as a general utility worker. • High school diploma or general education degree (GED). • Physical Demands Requirement : • Physical demands required for this role include lift/carry up to 12 pounds and a push/pull force up to 25 pounds Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.