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HomeGoods Engagement Coordinator

TJX Companies · Sun Prairie, WI · $16.00–$16.50 an hour · Full time

Posted Oct 17, 2025 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you made someone on your team feel welcomed and valued.

What they are checking: Whether they build an inclusive team culture, which the posting names as part of the job.

Tell me about a time you led by example rather than by telling people what to do.

What they are checking: Whether they will actually do the work they ask of others, which earns respect on a small front-end team.

Tell me about a time you had to handle a cash or register mistake, yours or someone else's.

What they are checking: Whether they own and fix money errors calmly and follow procedure, since register accuracy is part of the job.

How do you keep your energy and your tone up with customers at the end of a long closing shift?

What they are checking: Whether their customer service holds up when they are tired, since they set the tone for the whole front end.

What would you do

How would you share customer feedback and goals with associates so it actually changes what they do?

What they are checking: Whether they can turn feedback into short, clear team updates rather than lectures nobody remembers.

How would you go from being a peer to the cashiers you'd now be leading?

What they are checking: Whether they can set expectations with former coworkers without becoming bossy or avoiding hard conversations.

An associate keeps coming back late from break, and it's starting to bother the rest of the team. How do you handle it?

What they are checking: Whether they address a small issue directly and early instead of letting resentment build on the team.

Our stores carry a mix of brand-name goods that changes all the time. How would you help a customer who's frustrated that an item they saw last week is gone?

What they are checking: Whether they understand the off-price treasure-hunt model and can turn a letdown into a reason to come back.

What would you do if a customer got rude with one of your newer cashiers?

What they are checking: Whether they will step in to protect their associate while still taking care of the customer.

About the work

The posting talks about a Highly Satisfied customer experience. What does that mean to you at a HomeGoods register?

What they are checking: Whether they can name concrete behaviors behind the phrase, like greeting, speed and careful handling of fragile items.

Between customers, what do you and your team work on to keep the front end clean and organized?

What they are checking: Whether they see slow moments as a chance to recover the checkout area, fitting rooms and impulse fixtures.

Practice this interview out loud.

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The full job description

As published by TJX Companies.

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career. Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed • Promotes a “Highly Satisfied” customer experience • Drives customer loyalty through programs and initiatives • Addresses customer concerns and issues promptly • Updates Associates on current customer experience feedback, goals, and company initiatives • Trains and mentors all Associates on Policies and Procedures • Provides recognition and constructive feedback on cashier performance • Maintains and monitors cash controls including change fund • Adheres to all labor laws and meal and break period policies • Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor • Audits and approves paperwork • Maintains cleanliness, recovery, and organizational standards throughout the frontline • Monitors all frontline equipment, communicating issues to management • Executes and adheres to Company directives • Maintains and upholds merchandising standards within the queue-line • Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards) • Ensures proper and timely handling of damages and Mark out of Stock • Promotes a safe environment, reporting any type of safety hazard in the store • Other duties as assigned Who We’re Looking For: You. • High School graduate or equivalent degree preferred • Available to work flexible schedule including evenings and weekends • Able to work as a team member • Excellent interpersonal skills • Exceptional customer service skills • Able to lift heavy merchandise with/without reasonable accommodations • Able to train and provide direction to others • Able to run a register/handle money • Must be able to handle confidential information with discretion • Experience as a coordinator or previous retail/supervisory experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 425 S Legacy Way Location: USA HomeGoods Store 1005 Sun Prairie WI This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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