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Home Infusion Account Executive, Chicago - Evernorth

Cigna · Chicago, IL · Full time

Posted Aug 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you used CRM data to decide which accounts deserved more of your time.

What they are checking: Whether they prioritize by referral potential instead of visiting whoever is most comfortable.

How do you keep a consistent call cycle when you have a large territory and many offices?

What they are checking: Whether they are organized and disciplined about proactive follow-up across many accounts.

Tell me about a quarter where you missed your goal. What did you change?

What they are checking: Whether they can diagnose a shortfall honestly and make specific changes.

Describe a time you had to deliver a message to a customer that came from Operations and you didn't fully agree with it.

What they are checking: Whether they can present a unified message while still advocating internally for change.

What would you do

How would you build relationships with physician offices in Chicago that already refer home infusion patients to a competitor?

What they are checking: Whether they have a practical plan to earn referrals through service, not just visits.

An office is frustrated because a patient's benefit verification took too long. What do you do?

What they are checking: Whether they own the problem, coordinate with Operations and repair trust with the office.

How would you work with a pharmaceutical manufacturer's rep to help patients on their therapy without crossing compliance lines?

What they are checking: Whether they understand healthcare sales compliance rules such as anti-kickback limits.

About the work

Walk me through how a patient transitions from a hospital discharge to home infusion. Where do things usually go wrong?

What they are checking: Whether they understand the referral, benefits and coordination steps that make or break patient starts.

What do you know about the clinical and coverage paperwork physician offices need to complete for infusion therapy?

What they are checking: Whether they can help offices with documentation and prior authorization, which speeds up patient starts.

How do you manage a regional budget for events and meals while staying within guidelines?

What they are checking: Whether they spend responsibly and know healthcare spending rules around provider interactions.

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The full job description

As published by Cigna.

As a key contributor to our growth strategy in the Chicago market, you will build strong relationships with healthcare providers, expand referral opportunities, and support patients transitioning into our specialty pharmacy services. You will bring energy, professionalism, and strategic focus to achieving quarterly performance goals while ensuring an exceptional experience for both patients and partners. Responsibilities • Drive sales effectiveness within the assigned territory to meet or exceed individual and team goals. • Support the transition of patients to the pharmacy by facilitating communication and providing timely information. • Utilize CRM and company tools to identify priority accounts, optimize referral potential, and document account activity. • Maintain a consistent call cycle to ensure proactive follow-up, detailed communication, and effective account management. • Collaborate with Operations and internal teams to deliver clear, coordinated messaging to offices and patient partners. • Build relationships with pharmaceutical partners to enhance collaboration and product knowledge. • Assist with gathering required documentation, navigating benefit information, and communicating with physician offices. • Manage regional budget responsibilities, ensuring efficient planning and adherence to guidelines. • Participate in sales meetings, training sessions, conventions, and in-services as scheduled by Sales Leadership. • Report competitive insights, territory issues, and market changes to Sales Leadership. • Support additional duties as assigned to meet departmental and organizational objectives. Required Qualifications • Must live in the Chicago Metro area • High school diploma or equivalent. • Bachelor’s degree plus 4+ years of relevant experience in pharmaceutical, specialty pharmacy, or healthcare sales. • May substitute bachelor’s degree with 8+ years of relevant experience. Preferred Qualifications • Strong communication skills, both written and verbal. • Proficiency in Microsoft Office (Excel, Word, PowerPoint). • Ability to analyze and interpret territory reports. • Knowledge of specialty pharmacy, IVIG, neurology, immunology, and transplant therapies. • Highly motivated, adaptable, and able to manage multiple priorities. • Willingness to travel as needed. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. This role is also anticipated to be eligible to participate in an incentive compensation plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here . About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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