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Health Unit Coordinator- .6 FTE, Nights

Children's Wisconsin · Milwaukee, WI · Part time

Posted Sep 10, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you were the main point of contact for a team.

What they are checking: Whether they can act as a reliable communication hub that others depend on.

The schedule is every Saturday and Sunday plus one evening shift every two weeks. How does that fit your life?

What they are checking: Whether they can reliably commit to a weekend schedule.

Tell me about a time you made a mistake in a detailed task. What did you learn?

What they are checking: Whether they own mistakes and build habits to prevent them.

How do you help make a hospital unit feel welcoming for families?

What they are checking: Whether they see the front desk as part of how families experience care.

What would you do

You manage secure unit access. What would you do if a visitor tried to follow a staff member through a locked door?

What they are checking: Whether they enforce access rules politely but firmly to keep patients safe.

On weekends there may be fewer people around to help. How do you handle a busy desk with calls, visitors and staff requests?

What they are checking: Whether they can stay organized and prioritize when support is thin.

A parent at the desk is upset and wants answers about their child's care. What do you do?

What they are checking: Whether they stay calm, show care and connect the parent with the nurse.

About the work

A nurse asks you to call a provider about a patient. How do you make sure the message is clear and complete?

What they are checking: Whether they relay information accurately and confirm it was received.

How do you keep patient information private while answering questions at the desk?

What they are checking: Whether they understand HIPAA and verify who they are talking to before sharing anything.

What clerical skills do you bring, like data entry, scheduling or supply ordering?

What they are checking: Whether they can handle the clerical tasks quickly and accurately.

Practice this interview out loud.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Provide essential clerical and front-desk support within patient care units while serving as a central communication hub that helps ensure safe, efficient, and compassionate care. Key Responsibilities • Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.). • Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources. • Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care. • Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently. Qualifications • High school diploma or equivalent required; healthcare clerical training or experience preferred • Strong communication, organization, and multitasking skills • Basic computer proficiency; familiarity with medical terminology a plus • Ability to provide excellent customer service in a fast-paced environment Orientation Requirements If hired attendance will be required the first week at a New Hire Welcome day on Monday from 9a-4p. There are 3 days of central care partner orientation from 8a-4:30p on Tuesday, Wed and Thursday that first week. We prefer participation in all the sessions, but at minimum, the Thursday session is mandatory. Cardiac Pediatric Critical Care- W3 The Cardiac Pediatric Critical Care Unit is a 24-bed intensive care unit. Staff provides admission-to-discharge care for children with known cardiac anomalies requiring surgical or medical management. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:

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