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Health Unit Coordinator- .6, Day Shift

Children's Wisconsin · Milwaukee, WI · Part time

Posted Aug 26, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to pass along important information quickly and get it exactly right.

What they are checking: Whether they repeat back and confirm details, since a garbled message on a care unit can cause harm.

This role works three eight-hour day shifts with every third weekend and a holiday requirement. How does that fit your life?

What they are checking: Whether they have honestly checked the schedule so they will show up reliably on weekends and holidays.

Describe a time you noticed a mistake someone else made in paperwork or scheduling. What did you do?

What they are checking: Whether they will catch and flag errors politely rather than ignore them or embarrass a coworker.

What does being a central communication hub on a children's unit mean to you?

What they are checking: Whether they see the role as part of patient safety and care, not just answering phones.

What would you do

You are the person at the front of the unit. A visitor you do not recognize asks to be let in to see a patient. What do you do?

What they are checking: Whether they follow secure unit access rules even when it feels awkward, since child safety depends on it.

Three phones are ringing, a family is at the desk, and a nurse needs a message relayed now. How do you sort that out?

What they are checking: Whether they can triage competing requests in real time and know which ones affect patient care first.

A parent is upset because they have been waiting for a doctor for hours and takes it out on you. How do you handle it?

What they are checking: Whether they can stay calm and kind with a stressed family while getting them to the right person.

About the work

How do you protect patient privacy at a busy front desk where people can overhear?

What they are checking: Whether they understand HIPAA in practical terms, like voice level, screens and who can be told what.

What clerical systems or electronic records have you used, and how quickly do you pick up a new one?

What they are checking: Whether they can learn the unit's software and order entry tasks without long hand-holding.

How do you keep the desk organized so the next shift can pick up without confusion?

What they are checking: Whether they think about handoffs and leave clear notes, which keeps a unit running across shifts.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Schedule Details : three 8 hour shifts from 07-1530 Every third weekend rotation and a holiday requirement Provide essential clerical and front-desk support within patient care units while serving as a central communication hub that helps ensure safe, efficient, and compassionate care. Key Responsibilities • Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.). • Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources. • Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care. • Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently. Qualifications • High school diploma or equivalent required; healthcare clerical training or experience preferred • Strong communication, organization, and multitasking skills • Basic computer proficiency; familiarity with medical terminology a plus • Ability to provide excellent customer service in a fast-paced environment West 5 - Cardiology, Renal, Hepatology and Solid Organ Transplant 24-bed acute care unit. Staff members on West 5 provide care for cardiology and CV surgery, renal, hepatology, solid organ (heart, kidney, and liver) transplant, and rheumatology patients. As part of our upcoming expanded population, nurses will also care for hematology patients with sickle cell disease and bleeding disorders and oncology patients with viral illnesses. Orientation Requirements If hired attendance will be required the first week at a New Hire Welcome day on Monday from 9a-4p. There are 3 days of central care partner orientation from 8a-4:30p on Tuesday, Wed and Thursday that first week. We prefer participation in all the sessions, but at minimum, the Thursday session is mandatory. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:

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