Jobs › Kraft Heinz

Head of Transformational Quality Programs

Kraft Heinz · Glenview, IL · $190,300–$237,900 a year · Full time

Posted Sep 14, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a quality transformation you led across many plants. What actually changed on the floor, and how do you know it stuck?

What they are checking: Whether their past programs produced lasting behavior change at sites, not just new documents and slide decks.

Walk me through how you would report progress to an executive sponsor when two pillars are behind and one is ahead.

What they are checking: Whether they report honestly and early on slipping work instead of hiding it behind overall averages.

Tell me about a time you had to stop or reject an intervention that a business unit really wanted.

What they are checking: Whether they will use their approval authority to say no when a fix is not sustainable, even under pressure.

What would you do

The FSQ North America plan has six pillars and two enablers over three years. How would you sequence that work so the pillars that depend on each other don't stall?

What they are checking: Whether they can see dependencies in a big program and order the work instead of launching everything at once.

A plant keeps showing up with the same sanitation findings. How would you design a targeted program to fix it?

What they are checking: Whether they go after root causes and sustained habits rather than one more round of retraining and audits.

You're partnering with Global Quality Council members whose policy direction doesn't fit how North America plants run. How do you handle that?

What they are checking: Whether they can align global and regional priorities through influence while still protecting what plants can realistically do.

Plant leaders tell you the transformation is just more paperwork. What do you say and do?

What they are checking: Whether they can earn buy-in from operations by showing value and removing waste, not by mandating compliance.

About the work

What KPIs would you set to show manufacturing quality is getting stronger, and which ones would you refuse to use?

What they are checking: Whether they know the difference between leading and lagging quality measures and avoid metrics that plants can game.

How do you decide where capital should go between facility improvements and product protection devices like metal detectors or X-ray?

What they are checking: Whether they rank food safety capital by real risk to consumers rather than by which site asks the loudest.

What does a risk-based expectation for compliance look like to you, compared with a one-size-fits-all standard?

What they are checking: Whether they can tailor requirements to product and process risk so resources go where hazards actually are.

How would you build quality programs for the labs so results across sites can be trusted and compared?

What they are checking: Whether they understand lab method consistency, proficiency and data integrity as the base of every quality decision.

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The full job description

As published by Kraft Heinz.

Job Description Job Purpose Lead the North America Food Safety & Quality transformation agenda by developing quality system strategies, performance measures, governance, and sustainable interventions across the FSQ NA three-year transformation plan. The role strengthens manufacturing quality processes, aligns global and regional priorities, and ensures transparent execution across all business units. Essential Functions & Responsibilities • Develop and implement quality system strategies and KPIs to strengthen manufacturing quality processes, including capital plans, facility improvements, and product protection device recommendations. • Design and launch targeted quality assurance programs to address specific issues across Quality, Laboratories, and Sanitation. • Partner with Global Quality Council members and committees to support global policy review, quality systems review, decision-making, and development. • Lead end-to-end delivery of the FSQ NA three-year transformation plan across all six pillars and two enablers, ensuring appropriate sequencing, dependency management, and transparent progress reporting to FSQ leadership and the executive sponsor. • Set the quality transformation agenda, define operating mechanisms, and approve interventions that establish risk-based and sustainable expectations for compliance and quality performance. Expected Experience & Required Skills • Bachelor’s degree in Food Science or a related science or technology field. A minimum of 15 years of experience in a food-related or scientific field is preferred. • Demonstrated understanding of food manufacturing. • Familiarity with applicable regulatory requirements, including USDA, FDA, or CFIA, as relevant. • Demonstrated problem-solving capability and experience using quality and continuous improvement tools such as Six Sigma, Lean, and root cause analysis. • Demonstrated ability to work effectively with cross-functional groups. • Demonstrated ability to recruit, manage, develop, and retain talent. • Understanding of procurement processes. Work Environment & Schedule Work environment, travel expectations, and schedule flexibility will be confirmed based on business needs and role location. Physical Requirements Physical demands include, but are not limited to, occasional activity or conditions sustained up to one-third of working hours; an upright stance; sedentary work with occasional exertion of 0-10 pounds of force; and limited movement from the workstation for brief periods. This job description is not designed to cover or contain all duties or responsibilities required of the role. Duties or responsibilities may change or be added with or without notice. Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $190,300.00 - $237,900.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Long-Term Incentive (LTI): In addition to base salary and bonus, this role is eligible for additional compensation in the form of equity. Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: • Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments • Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training • Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs • Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Glenview R&D Center Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NAZTAOps@kraftheinz.com .

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