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Government Programs Compliance Lead

Blue Cross Blue Shield Association · Chicago E. Randolph, IL · Full time

Posted Jul 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a compliance issue you investigated from first report to remediation. What did the root cause turn out to be?

What they are checking: Whether they run investigations to a real cause and a fix, not just a closed ticket and a memo.

Describe a policy or procedure you wrote or rewrote. How did you make sure people used it rather than just filed it?

What they are checking: Whether they think about adoption and training, since an unread policy gives no protection in an audit.

Tell me about compliance training you designed for an operational team. How did you know it changed anything?

What they are checking: Whether they measure training by behavior and error rates rather than by completion percentages alone.

What would you do

How would you turn a new CMS requirement for Medicare Advantage into something a claims team actually does differently on Monday?

What they are checking: Their ability to translate regulation into concrete process steps that operations will follow without a compliance person watching.

An operations leader in appeals keeps pushing back on a monitoring finding and says the timeliness numbers are fine. How do you handle that?

What they are checking: Whether they can hold a finding firmly with data while keeping the working relationship that compliance depends on.

How do you decide when a compliance issue needs to go up to the Medicare Compliance Officer right away versus being handled at your level?

What they are checking: Their judgment about severity and escalation, which protects both members and the organization from late surprises.

If a CMS program audit were announced next month, what would you want to check first across pharmacy and claims?

What they are checking: Whether they know which areas carry the most audit exposure and can prioritize quickly under a fixed deadline.

About the work

Walk me through the seven elements of an effective compliance program and tell me which one you think organizations most often get wrong.

What they are checking: Whether they know the framework well enough to judge it, not just recite the list from memory.

How do you build a risk assessment that covers Part C and Part D operations without it becoming a spreadsheet nobody reads?

What they are checking: Whether they can rank risks across claims, pharmacy, utilization management and appeals in a way that drives monitoring choices.

What would you look for when auditing utilization management decisions for compliance with CMS rules?

What they are checking: Their working knowledge of where UM tends to break, such as timeliness, notices and clinical criteria documentation.

How do you stay current on CMS guidance and decide what actually applies to this organization?

What they are checking: Whether they have a disciplined way to track and triage regulatory change instead of reacting to whatever they happen to hear.

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The full job description

As published by Blue Cross Blue Shield Association.

Job Description Summary: The Compliance Lead for Government Programs serves as a senior subject matter expert supporting the Medicare Compliance Officer in executing and continuously enhancing the compliance program in alignment with CMS requirements and the seven elements of an effective compliance program. This role drives the operationalization of key compliance functions including policies and procedures, training, monitoring and auditing, and issue investigation and remediation while proactively identifying and mitigating compliance risks across Medicare Advantage (Part C) and Part D operations. Acting as a primary liaison to operational teams, the position translates complex regulatory requirements into practical, embedded business processes, ensures compliance integration into day-to-day activities, and provides expert guidance across core functional areas such as claims, pharmacy, utilization management, and appeals, with a strong emphasis on enterprise risk assessment and regulatory alignment. Responsibilities include but are not limited to: • Support the Medicare Compliance Officer in the execution and continuous improvement of the compliance program, ensuring alignment with CMS requirements and the 7 elements of an effective compliance program, with a focus on proactive risk identification and mitigation. Operationalize compliance program elements, including: Policies and procedures development and implementation, Training and awareness initiatives, Monitoring, auditing, and data-driven oversight, Issue identification, investigation, and corrective action planning • Provide deep subject matter expertise in Medicare Part C and/or Part D operations, with the ability to assess compliance risks within core functional areas (e.g., claims processing, utilization management, pharmacy operations, coverage determinations, grievances/appeals) • Serve as the primary compliance liaison to Association Medicare operational teams, ensuring alignment with regulatory requirements across Medicare Advantage (Part C) and Part D programs, including oversight of compliance integration within day-to-day operations. Experience supporting EGWP plans is strongly preferred • Partner with operational and business teams to translate Medicare regulatory requirements into actionable, operational processes, ensuring compliance is embedded into workflows across key operational functions • Support ongoing risk assessment activities, incorporating insights from audits, FDR monitoring, and committee reporting to continuously enhance compliance program effectiveness and proactively address emerging regulatory risks The posting range for this position is: 113,572.92 - 153,590.12 Required Education, Certifications and Experience: Education: • Required BS Experience: • Required 7+ Years Knowledge Skills and Abilities: • Deep knowledge of CMS Medicare regulations and guidance (including 42 CFR Parts 422/423, CMS manuals, HPMS guidance, and audit protocols) • Understanding of the 7 Elements of an Effective Compliance Program and ability to operationalize them across Medicare Advantage and Part D programs • Knowledge of Medicare Part D and/or MA-PD program requirements including enrollment, claims, formulary, pharmacy operations, and member protections • Knowledge of Fraud, Waste, and Abuse (FWA) requirements and detection methodologies including exclusion screening, investigations, and reporting obligations • Ability to conduct regulatory gap analyses and translate requirements into actionable controls across operational functions (e.g., claims, UM/CM, network, enrollment) • Strong auditing and monitoring capabilities including development of work plans, identification of compliance risks, and use of data-driven oversight • Ability to design, implement, and evaluate corrective action plans (CAPs) ensuring timely remediation and sustainable compliance outcomes Knowledge of CMS audit processes and audit-readiness expectations including document production, universes, and issue remediation lifecycle • Ability to interpret and apply regulatory requirements to complex business scenarios and provide practical, risk-based compliance guidance to operational stakeholders Strong governance and reporting skills including experience supporting compliance committees, senior leadership reporting, and Board-level oversight • Effective communication skills with the ability to translate regulatory requirements into clear guidance, training, and business-friendly language • Knowledge of privacy, data governance, and handling of sensitive information particularly as it relates to Medicare data and compliance investigations • Ability to manage relationships with internal stakeholders and FDRs to ensure compliance expectations are understood, implemented, and monitored • Strong analytical and problem-solving skills with the ability to identify root causes of compliance issues and recommend sustainable solutions • High level of professional integrity and judgment including the ability to identify, escalate, and address potential compliance risks or noncompliance #LI_HYBRID The posted salary range is the lowest to highest salary we , in good faith , believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the hiring range and t his hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay. We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching , lifestyle spending account and m any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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