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Global Fee Management - Vertical Leader

U.S. Bank · Milwaukee, WI · $86,360–$101,600 a year · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you built or rebuilt a high-performing team.

What they are checking: Whether they know how to set standards, coach people and fix structural problems on a team.

Tell me about a process improvement you led that reduced errors or manual work.

What they are checking: Whether they can show a measurable change, not only good intentions.

Tell me about a time you had to give hard feedback to a strong performer.

What they are checking: Whether they hold everyone to the same standards, not only those who are struggling.

What would you do

A large client disputes several months of invoices. How do you handle it?

What they are checking: Whether they can research the facts, fix what is wrong and protect the relationship without giving away revenue unfairly.

How do you work with relationship managers who promise clients special pricing that is hard to bill?

What they are checking: Whether they can push back on the business constructively and design workable solutions.

How would you handle an audit finding on your team's fee processes?

What they are checking: Whether they treat findings as a chance to fix root causes and can lead the remediation.

About the work

Walk me through how fee billing works for institutional or custody clients, from the pricing agreement to the invoice.

What they are checking: Whether they understand the full billing chain and where errors usually enter it.

How do you make sure the pricing in the system matches what was actually agreed with the client?

What they are checking: Whether they have controls that tie contracts to billing setup, since mismatches cost revenue or client trust.

What fee management risks keep you up at night, and how would you control them?

What they are checking: Whether they see risks like missed billing, wrong rates and manual errors and can name practical controls.

What metrics would you use to tell whether your fee team is doing well?

What they are checking: Whether they think about accuracy, timeliness and revenue leakage as measurable outcomes.

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The full job description

As published by U.S. Bank.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Are you a collaborative leader who enjoys building high-performing teams, improving processes, and delivering exceptional service to clients? Join our Wealth, Corporate, Commercial and Institutional Banking Operations Global Fee Management team, where you'll lead a group of fee and pricing professionals responsible for ensuring accurate pricing, invoicing, and fee administration for a diverse client base. In this role, you'll combine people leadership, operational oversight, risk management, and strategic problem-solving to support critical fee management activities that directly impact the client experience and business performance. What You'll Do - Lead and develop a team of fee analysts responsible for pricing, billing, invoicing, and fee administration activities. - Ensure timely, accurate, and reliable pricing and invoicing solutions for clients across Wealth, Corporate, Commercial and Institutional Banking. - Partner with internal stakeholders to support client onboarding, implementation efforts, and ongoing maintenance of pricing and fee arrangements. - Foster a culture of accountability, collaboration, continuous improvement, and professional development. - Provide subject matter expertise and support the implementation of technology and process enhancements that improve efficiency and client service. - Oversee day-to-day operational activities, ensuring service quality and adherence to established standards. - Monitor and manage operational risk by identifying process gaps, strengthening controls, and mitigating financial and regulatory exposure. - Ensure compliance with corporate policies, industry regulations, and applicable laws. - Contribute to department budgeting activities and help achieve operational and financial performance goals. - Participate in evaluating, recommending, and implementing operational systems, process improvements, and business initiatives. Basic Qualifications - Bachelor's degree in accounting or finance, or equivalent work experience - Three to five years of experience in trust and securities operational functions - Three to five years of management experience Preferred Skills/Experience - Thorough knowledge of trust and securities operational functions, systems, procedures, products and services - Thorough knowledge and understanding of legal, regulatory and accounting principles which directly affect Wealth, Corporate, Commercial and Institutional Banking business lines and clients - Well-developed analytical, problem-solving, organizational and project management skills - Effective interpersonal, verbal and written communication skills - Excellent supervisory and management skills, including a well-developed knowledge of human resources - Ability to manage multiple, unrelated tasks Location Expectations This role requires working from the U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

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