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This position has closed. Wintrust removed this listing from their careers page on Sep 25, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Full Time Teller- Western Springs, IL

Wintrust · Western Springs, IL · $19.00–$21.00 an hour · Full time

Posted Aug 13, 2026 · We last checked this listing on Sep 22, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You would recognize cross-sell opportunities and direct customers to the right bank personnel. How do you spot one in an ordinary transaction?

What they are checking: Listening for a need rather than pitching.

Tell me about a customer who was angry about something that was not your fault.

What they are checking: Composure and ownership at the counter.

Western Springs is a specific community, and the posting says you may participate in community events and travel between branches. How do you feel about being a visible face of the bank locally?

What they are checking: Fit with a community bank's expectations of branch staff.

How do you stay accurate handling cash for hours at a time?

What they are checking: Concentration habits on repetitive high-stakes work.

This asks for six months of cash handling or customer service, pays $19.00 to $21.00 an hour plus bonus, requires availability for all shifts including Saturdays, lifting up to fifty pounds and standing for long periods. Does all of that work for you?

What they are checking: That they read every stated condition and can answer plainly.

What would you do

You would process check cashing, withdrawals, deposits and loan payments and balance your drawer. What do you do when your drawer does not balance at the end of the day?

What they are checking: Honest handling of a cash discrepancy, the moment that defines teller integrity.

How do you keep a line moving without making the person in front of you feel rushed?

What they are checking: The core service tension of a branch window.

A regular customer asks you to do something outside policy because you have known them for a year. What do you say?

What they are checking: Holding a rule against a relationship, which is where tellers get caught.

About the work

The role asks you to develop skills in recognizing potential fraud. What would make you pause on a transaction?

What they are checking: Awareness of fraud signals appropriate to an entry-level seat.

You may be responsible for opening or closing the branch. What matters most at each?

What they are checking: Understanding that these are security procedures, not just unlocking a door.

Practice this interview out loud.

Offer builds a real interview for this exact role at Wintrust from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Wintrust.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank® as a Full-Time Teller! Why join us? • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) • Competitive pay and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few • Family-friendly work hours • With 200+ community bank locations, we offer opportunities to grow and develop in your career • Promote from within culture What you’ll do: • Process a variety of financial transactions (check cashing, withdrawals, deposits, loan payments, etc.) and accurately balance these transactions • Operate a teller drawer to serve customers and bank personnel in lobby or drive up. • Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel. • Develop skills to recognize potential fraud and report to management as necessary. Comply with all department, bank and regulatory policies and procedures. Uphold established Wintrust culture. • May be responsible for bank opening/closing and may be required to participate in community events. Qualifications: • Minimum 6 months of experience in cash handling or customer service • High school degree or GED required • Travel between branches may be necessary • Must be available to work all shifts including Saturdays • Must be able to lift up to 50 lbs • Must be able to stand for long periods of time Benefits Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated hourly rate for this role is $19.00-$21.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-ONSITE From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.