JobsAdvocate Health

Full-Time Medical Assistant Medical Group Aurora Paddock Lake

Advocate Health · Salem, WI

Posted Sep 9, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient's condition changed suddenly while you were with them. What did you do first?

ability to recognize deterioration quickly and escalate to a nurse or provider without freezing

Tell me about a time you caught an error, either your own or someone else's, before it reached the patient.

attention to detail and willingness to speak up about mistakes

Describe a time you had to calm down a patient who was scared, maybe about a shot or a blood draw. What did you say or do?

bedside manner and ability to build trust quickly with anxious patients

Tell me about a time you disagreed with a nurse or provider about how something should be handled. How did you bring it up?

how the candidate handles conflict within the care team while respecting the chain of communication

Technical

Walk me through how you would room a patient, from the moment you call them back to when the provider walks in.

whether the candidate has a real, consistent workflow for vitals, history, and prepping the chart before the provider arrives

Tell me about your experience with venipuncture or specimen collection. If you haven't done much of it, how do you learn a new hands-on skill quickly?

honesty about current skill level and coachability, since the posting says phlebotomy can be taught

What point-of-care tests have you run before, and how do you make sure the results get into the chart correctly?

familiarity with lab quality control and documentation accuracy, not just the mechanics of the test

How do you double-check a medication or vaccine before you give it?

whether the candidate has an actual verification habit, like checking the five rights, rather than relying on memory

How comfortable are you working in an electronic health record day to day, and what's your process for making sure your documentation is accurate and timely?

EHR fluency and whether documentation happens in real time or gets backlogged

Situational

A patient is angry and raising their voice at the front desk because they've been waiting a long time. What do you do?

de-escalation skill and composure under pressure in a clinic setting

This clinic runs long days, seven to five thirty, four days a week. How do you keep your energy and attention up during a full patient load?

realistic self-assessment of stamina and pacing for the specific schedule

A patient needs to be moved from a wheelchair to an exam table and can't bear much weight. Walk me through how you'd handle that safely.

knowledge of safe patient handling and willingness to get help rather than risk injury

What does confidentiality mean to you in a busy clinic where charts, screens, and conversations are everywhere?

understanding of HIPAA in practical, everyday terms rather than as an abstract rule

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 01120 AMG Paddock Lake - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Mon, Tue, Thu, Fri: 7 am to 5:30 pm Wednesday off Venipuncture skills preferred but can be taught. Pay Range: $21.85 - $32.80 Job Description Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.     Where You Will Work :   A dvocate Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.     We’re Looking For:   • High School Diploma or GED required .       • M ust have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy skills are preferred .       What You’ll Do:   Mon, Tue, Thu, Fri: 7 am to 5:30 pm Wednesday off Venipuncture skills preferred but can be taught.     As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .     As a key member of the ambulatory care team, you will:    • Welcome patients and support their transition into care.    • Take and record vital signs, medical histories, and health screenings.    • Prepare patients for exams and assist providers during procedures.    • Administer medications and vaccines as directed.    • Perform lab-related tasks including specimen collection and point-of-care testing.    • Document care accurately in the electronic health record.    • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.       About This Location:   At our 150 clinic locations, Aurora doctors, nurses and team members combine state-of-the-art medical technologies with caring treatment to deliver the high-quality, personalized care you deserve. You'll discover a wide range of services for children and adults of all ages. Specialty care includes obstetrics and gynecology, family medicine, internal medicine, orthopedics and general surgery, diagnostic testing and imaging, and lab work.     Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.     Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.    • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.    • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.    • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.    • Maneuver foot pedals on carts or machines.    • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.    • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.    • Must be able to respond quickly to changes in patient and/or unit conditions.    • Physical Abilities Testing may be required .    • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.     Ready to Take the Next Step:   Apply Now!   Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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