Front Office Manager- Radisson Blu Aqua Chicago
Posted Aug 13, 2026 · We last checked this listing on Oct 5, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you turned around a guest who was very angry.
What they are checking: Whether they can listen, take ownership and recover the guest's trust.
How do you coach front desk staff to welcome and respect every guest, especially when it is busy?
What they are checking: Whether they can build service habits in a team, using values the company names.
Tell me about a time you were bold and changed how a front office worked.
What they are checking: Whether they improve processes with initiative, reflecting the Be Bold value the company names.
What would you do
The hotel is overbooked and a guest with a reservation cannot get a room. How do you handle it?
What they are checking: Whether they handle walking a guest with care and a solid plan that protects loyalty.
How do you encourage your team to sign guests up for the Choice Privileges loyalty program without being pushy?
What they are checking: Whether they can drive loyalty sign-ups while keeping the guest experience warm.
A front desk agent keeps showing up late. How do you address it?
What they are checking: Whether they handle attendance problems fairly and directly before they affect the team.
How do you work with housekeeping when rooms are not ready and guests are waiting?
What they are checking: Whether they coordinate across departments calmly instead of blaming each other.
About the work
How do you staff the front desk for a big check-in day at a downtown Chicago hotel?
What they are checking: Whether they plan schedules around arrivals and events instead of using the same schedule every day.
What front office numbers do you watch each day, and what do they tell you?
What they are checking: Whether they understand occupancy, ADR, upsells and guest scores and how the desk affects them.
What controls do you put in place for cash, keys and guest data at the desk?
What they are checking: Whether they protect guest privacy and hotel money through clear procedures.
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Practice this out loudThe full job description
As published by Choice Hotels.